Tony Hickman
Smithfield,NC
Summary
Highly knowledgeable Zone Manager recognized for increased sales volume of commodities, gold-standard service and excellent communication to maximize profit margin. Successfully handles staffing, training and development of team of sales specialists in respective geographic area, fostering culture of inclusion and fairness for all team members. Proven history of leveraging insights from market research and market analytics into compelling consumer creative strategies to achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
Work History
Zone Manager/Sales Manager
Adams Beverages
Pollocksville , NC
03.2019 - 11.2023
- Developed and implemented strategies to increase sales in assigned zones.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Managed budgets and expenses related to zone operations.
- Reviewed daily sales reports to monitor performance against targets.
- Monitored competition in order to develop counter-strategies when necessary.
- Established key performance indicators to track progress towards goals.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
Sales Manager
RA Jeffreys Dist
Raleigh , NC
01.2011 - 03.2019
- Developed and implemented strategies to increase sales in assigned zones.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Managed budgets and expenses related to zone operations.
- Reviewed daily sales reports to monitor performance against targets.
- Established key performance indicators to track progress towards goals.
- Investigated customer complaints and provided solutions in a timely manner.
- Coached personnel on selling techniques, customer service standards.
- Visited stores regularly to assess their performance against set objectives.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Managed and supervised 35 reps within assigned geographic zones.
Area Sale Manager
Harris Wholesale Inc.
Raleigh, NC
10.1999 - 12.2010
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ04.2010
Skills
- Logistics Management
- Sales Operations
- Sales Team Leadership
- Sales Reporting
- Account Management
- Customer Service
- Schedule Management
- Employee Development
- Training and Development
- Decision-Making
- Hiring and Training
- Teamwork and Collaboration
- Problem Resolution
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluation
- Computer Skills
- Team Development
- Work Planning and Prioritization
- MS Office
Timeline
Zone Manager/Sales Manager
Adams Beverages
03.2019 - 11.2023
Sales Manager
RA Jeffreys Dist
01.2011 - 03.2019
Area Sale Manager
Harris Wholesale Inc.
10.1999 - 12.2010
Bachelor of Science - Management
University of Phoenix
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