TONY HOPE
Cary,NC
Summary
Detail-oriented Security professional equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Raleigh, NC
01.2024 - 01.2025
- Conduct surveillance of premises through utilization of closed circuit
- Maintain constant vigil of premises to identify possible threats to employees and property
- Investigate and report any unusual persons or activities
Benefits Analyst
UNC Health Care
Morrisville, NC
01.2024 - 01.2025
- Conduct retirement consultations with prospective retirees
- Interact and communicate with a diverse population of employees regarding HR issues
- Respond to requests to request to explain complex policies and procedures
Security Officer - Roving Patrol
SunStates Security Services
Raleigh, NC
01.2023 - 12.2023
- Conducted mobile patrol on 3rd shift of multiple properties in Durham and RTP area.
- Responsible for maintaining vehicles in good running condition.
- Responded to special requests including alarms and escort requests.
- Patrolled numerous client sites on the District II run-sheet to maintain safety and security of people and property.
- Used QR system in SilverTrac and Lighthouse to document location and time of security checks.
HR Temp
Robert Half
Raleigh, NC
01.2023 - 12.2023
- Coordinated and facilitated retirement seminars and counseling sessions.
- Responsible for leading Benefits team in complying with HR audit.
- Provided supporting documentation for external audit of 401k and 403b retirement plans.
HR Coordinator
Cary Skin Center
Cary, NC
01.2022 - 12.2022
UNC HR Consultant
UNC Chapel Hill
Chapel Hill, NC
01.2016 - 12.2021
- Identified staffing and recruiting needs while applying best practices for talent management.
- Handled employee conflicts efficiently while following company procedures.
- Developed user-friendly employee handbook for easier updating and maintenance.
- Answered employee questions regarding health benefits and 401k options.
- Provided benefits consultation and education to faculty and staff.
- Conducted New Hire Orientation sessions for newly hired staff.
- Processed new hire, promotion, and termination actions in HR system.
- Provided retirement consultation services to defined and defined benefit retirement participants.
Security Officer
Admiral Security
Raleigh, NC
01.2015 - 12.2016
- Patrolled and provided security for 11 story office building in downtown Raleigh.
- Greeted visitors and provided access control at front desk lobby area.
- Monitored cameras to ensure security of the premises.
- Maintained hourly activities in daily activity report.
Financial Analyst
Duke University
Durham, NC
01.2014 - 12.2016
- Assisted in developing annual budgets and projections for department labs as well as the other Shared Resources in the department.
- Assisted with the management of shared resources, including developing rate calculation, projecting cost, performing invoicing and billing services, preparing journal vouchers and managing accounts receivables.
- Functioned as liaison with the School of Medicine for drawdowns of department funds.
- Prepared monthly reports on the operational financial status of the department.
Security Specialist
Sunstates Security Services
Raleigh, NC
01.2013 - 12.2015
- Patrolled numerous client sites on the District II run-sheet to maintain safety and security of people and property.
- Recorded and maintained log of activities while on patrols and respond to alarms.
HR Benefits Specialist
Duke University
Durham, NC
01.2010 - 12.2014
- Acted as a Customer Service consultant handling more complex issues requiring specialized benefits knowledge.
- Interpreted and communicated Human Resource policies to Duke employees regarding health and welfare benefits.
- Assisted Plan Administrators in process improvement and execution of Summary Plans for various benefits.
- Administered the Duke 403b/457/401k retirement plan by providing assistance to client base with over 30,000 employees.
- Educated and assisted Duke customers on health insurance claims which include advice on Medicare basics.
Security Specialist
Securitas Security Services
Durham, NC
01.2006 - 12.2011
- Monitored console of closed-circuit cameras designed for surveillance of parking lot.
- Maintained activity report of hourly activities of patrols and respond to any unusual alarms.
- Managed and issued identification badges to contractors, employees and visitors.
Accounting Specialist
Duke University
Durham, NC
01.2008 - 12.2010
- Worked as part of a team of financial staff to perform a variety of complex tasks involved in maintaining all financial data by monitoring, verifying and reconciling accounts at timely intervals.
- Analyzed financial data and prepared complex financial reports and statement.
Accounting Specialist
Blue Cross Blue Shield/Duke University
Chapel Hill, NC
01.2006 - 12.2008
- Processed monthly ACH check runs for Producer Commissions.
- Used Contract Management System to process invoices under existing contracts.
- Reviewed contracts for proper A/P procedures to meet audit requirements.
Pension Specialist
Fidelity Investments
Durham, NC
01.2005 - 12.2005
- Performed complex pension calculations on spreadsheets.
- Participated in special projects to resolve data issue calculations.
- Supported group project to develop spreadsheets for bank mergers.
Retirement Counselor
Teachers Retirement System
Atlanta, GA
01.1999 - 12.2005
- Interviewed clients to determine financial objectives, insurance coverage, and tax status.
- Provided retirement services to over 228,000 active members.
- Demonstrated skillful communication and negotiation skills.
Tax Examiner Technician
Internal Revenue Service (short term)
Atlanta, GA
01.2003 - 12.2003
- Checked and audited incoming tax returns for accuracy at the Atlanta IRS processing center.
Accounting Specialist
State of Georgia
Atlanta, GA
01.1995 - 12.1999
- Researched past due notices, statements, requested information and problem inquiries from vendors and grantees.
- Supervised accounting clerks in their daily job duties.
- Assisted agents in locating absent parents through investigative techniques.
Security Officer
West Georgia College Public Safety
Carrollton, GA
01.1994 - 12.1995
- Patrolled university campus, which included over 40 academic and residential buildings.
- Maintained line of communication with dispatch using police code system.
- Assisted police officers with crowd control and traffic stops.
Bookkeeper
AB&B Homes (family business)
Carrollton, GA
01.1993 - 12.1995
- Payroll. Account Payable and Accounts Receivable.
Workers Compensation Fraud Investigator
Phoenix Loss Prevention
Jonesboro, GA
01.1992 - 12.1992
- Investigated and maintained surveillance of workers compensation claimants.
- Prepared reports and files for insurance providers to be presented at workers compensation hearings.
Education
Masters of Business Administration -
Pfeiffer University
Misenheimer, NC05.2013
B.A. - Criminal Justice
University of Texas At San Antonio
San Antonio, TX05.1991
Skills
- Surveillance monitoring
- Threat assessment
- Incident reporting
- Access control
- Patrol operations
- Risk management
Certification
- North Carolina Notary Public
Languages
Spanish
Limited
Timeline
Security Officer
Allied Universal Security Services
01.2024 - 01.2025
Benefits Analyst
UNC Health Care
01.2024 - 01.2025
Security Officer - Roving Patrol
SunStates Security Services
01.2023 - 12.2023
HR Temp
Robert Half
01.2023 - 12.2023
HR Coordinator
Cary Skin Center
01.2022 - 12.2022
UNC HR Consultant
UNC Chapel Hill
01.2016 - 12.2021
Security Officer
Admiral Security
01.2015 - 12.2016
Financial Analyst
Duke University
01.2014 - 12.2016
Security Specialist
Sunstates Security Services
01.2013 - 12.2015
HR Benefits Specialist
Duke University
01.2010 - 12.2014
Accounting Specialist
Duke University
01.2008 - 12.2010
Security Specialist
Securitas Security Services
01.2006 - 12.2011
Accounting Specialist
Blue Cross Blue Shield/Duke University
01.2006 - 12.2008
Pension Specialist
Fidelity Investments
01.2005 - 12.2005
Tax Examiner Technician
Internal Revenue Service (short term)
01.2003 - 12.2003
Retirement Counselor
Teachers Retirement System
01.1999 - 12.2005
Accounting Specialist
State of Georgia
01.1995 - 12.1999
Security Officer
West Georgia College Public Safety
01.1994 - 12.1995
Bookkeeper
AB&B Homes (family business)
01.1993 - 12.1995
Workers Compensation Fraud Investigator
Phoenix Loss Prevention
01.1992 - 12.1992
Masters of Business Administration -
Pfeiffer University
B.A. - Criminal Justice
University of Texas At San Antonio
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