Tony Lee
Brooklyn,NY
Summary
Professional technician equipped with comprehensive repair knowledge and high standards. Proven track record of addressing complex phone issues, ensuring device functionality and customer satisfaction. Fosters team collaboration and adapts seamlessly to evolving challenges, embodying reliability and precision.
Overview
16
16
years of professional experience
Work History
Cell Phone Technician & Customer Service Rep
Self-employeed
12.2013 - Current
- Diagnosed and repaired a wide range of mobile devices, including iPhones, Androids, and tablets.
- Assisted customers with technical issues, providing clear and effective solutions.
- Replaced screens, batteries, charging ports, and other components efficiently.
- Preformed software troubleshooting, including factory resets, data transfers, and software updates.
- Educated customers on device maintenance and best practices for longevity.
- Processed sales transactions, handled cash, and maintained accurate inventory records.
- Ensured a positive customer experience by providing friendly and professional service.
Deli Department Manager
Keyfood Marketplace
06.2009 - 11.2013
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Oversaw food preparation and monitored safety protocols.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
Bachelor of Science - Railway Electrical Engineering
Technical Career Institute
320 W 31st St05-2009
High School Diploma -
Edward R. Murrow
Brooklyn, NY06-2004
Skills
- Mobile device diagnostics and repairs (hardware/software)
- Troubleshooting and technical support
- Screen, battery, and component replacements
- Software updates and data recovery
- Customer service and client relations
- Cash handling and point-of-sale transactions
- Inventory management
- Strong communication and problem-solving skills
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Taishanese
Native or Bilingual
Timeline
Cell Phone Technician & Customer Service Rep
Self-employeed
12.2013 - Current
Deli Department Manager
Keyfood Marketplace
06.2009 - 11.2013
Bachelor of Science - Railway Electrical Engineering
Technical Career Institute
High School Diploma -
Edward R. Murrow
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