Tony Lewis Jr
Cypress,TX
Summary
Outgoing, motivated team player eager to contribute dynamic customer service,
administrative, supervisory, team building, and organizational skills towards supporting
the objectives of an organization that rewards reliability, dedication, and solid work
ethics with opportunities for professional growth.
Overview
10
10
years of professional experience
Work History
Performance Facilitator and Advisor
Agero Roadside Assistance
03.2020 - Current
- Evaluated Agent calls to ensure handle time was appropriate and assist by providing feedback for challenging calls.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Investigated and resolved account and service concerns for multiple parties.
Unarmed Security Guard
US Security Services
05.2018 - 03.2020
- Examined doors, windows and gates to verify security.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Delivery Courier
FedEx
05.2015 - 06.2018
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Utilized GPS navigation systems to navigate faster routes.
Customer Service Cashier
Target
01.2014 - 05.2015
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated cash register to record transactions accurately and efficiently.
- Processed customer orders and accurately handled payment transactions.
Education
Klein Oak High School
Spring, TX05.2009
Skills
- Assertiveness
- Feedback Delivery
- Flexible and Adaptable
- Time Management
- Organization and Time Management
Timeline
Performance Facilitator and Advisor
Agero Roadside Assistance
03.2020 - Current
Unarmed Security Guard
US Security Services
05.2018 - 03.2020
Delivery Courier
FedEx
05.2015 - 06.2018
Customer Service Cashier
Target
01.2014 - 05.2015
Klein Oak High School
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