

Global Director equipped to implement specific changes in operations and propel company forward in worldwide marketplace. Successfully enhancing policies and frameworks to handle changing business and production requirements. Background includes restructuring systems for new objectives and demands.
Orchestrated sales management and member engagement across western North America’s Virtuoso agencies by partnering with agencies to devise strategic business plans, implement marketing initiatives, create networking opportunities, and develop training programs.
Supported the launch and management of Virtuoso’s strategic alliance with Neiman Marcus, helping design and implement exclusive travel benefits for members of the InCircle rewards program. Collaborated closely with Neiman Marcus teams, internal stakeholders, Virtuoso member agencies, and preferred supplier partners to develop tiered benefits based on annual spending levels and match high-value clients with the most suitable advisors across the Virtuoso network.
Built on the success of the Neiman Marcus partnership by helping develop the framework for Virtuoso’s alliance with Mastercard World Elite Mastercard, creating premium travel benefits and advisor engagement processes that expanded access to the Virtuoso network.
Transitioned into luxury travel after ten years managing premier Seattle salon, leveraging client service and relationship building expertise to enhance client experiences.
Developed comprehensive knowledge of luxury travel landscape as advisor with Virtuoso member agency, achieving top producer status within first year.
Oversaw all aspects of operations for one of Seattle’s premier salons, managing a complex schedule for more than 30 employees and ensuring a seamless client experience. Helped guide the business through three major expansions and renovations, supporting significant growth over a ten-year period. Spearheaded the launch of the Pacific Northwest’s first large-scale Pilates studio, introducing apparatus-based training and assembling a team of expert instructors. Played a central role in establishing the business as a recognized leader in beauty, wellness, and innovative fitness.