Tony Mancuso
Cortez,CO
Summary
leader with extensive experience at Walmart, adept in regulatory compliance and schedule management. Excelled in training team members, enhancing performance through effective coaching, and ensuring operational excellence. Demonstrated ability to resolve customer issues promptly, embodying strong problem-solving and interpersonal skills. Achieved significant improvements in team productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Team Lead
Walmart
05.2017 - 08.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
Grocery Clerk
Walmart
05.2017 - 08.2024
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
Customer Service Lead
Walmart
05.2017 - 08.2024
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
Education
High School Diploma -
Newport Harbor High School
Costa Mesa, CA06.1992
Skills
- Regulatory Compliance
- Production Monitoring
- Schedule Management
- Performance monitoring
Timeline
Team Lead
Walmart
05.2017 - 08.2024
Grocery Clerk
Walmart
05.2017 - 08.2024
Customer Service Lead
Walmart
05.2017 - 08.2024
High School Diploma -
Newport Harbor High School
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