Tony Mason
Fayetteville,AR
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ITM Specialist
Bank of Fayetteville
Fayetteville, AR
03.2025 - Current
- Operate Interactive Teller Machines (ITM) to facilitate a wide range of banking transactions including deposits, withdrawals, transfers, and loan payments.
- Troubleshoot and resolve technical issues with ITMs promptly to minimize downtime and improve customer satisfaction.
- Educate customers on digital banking tools and account features to encourage product adoption and streamline branch traffic.
- Manage cash handling with zero discrepancies and conduct daily reconciliation reports.
- Collaborate with management to identify process improvements and contribute to operational efficiency initiatives.
- Maintain security protocols during opening and closing shifts to safeguard assets and data integrity.
Front-End Loader / Fulfillment Team Member
Lowe’s Companies, Inc.
Fayetteville, AR
05.2024 - 06.2025
- Supported efficient order fulfillment by loading and unloading heavy goods, ensuring timely and accurate delivery to customers’ vehicles.
- Utilized mobile inventory management systems to track product locations, verify stock levels, and report discrepancies.
- Assisted with the implementation of curbside delivery processes, improving customer convenience and store throughput.
- Provided product knowledge and recommendations, increasing customer satisfaction and repeat business.
- Maintained safety standards and cleanliness throughout outdoor work areas, reducing workplace accidents.
Commercial Banking Intern
First Convenience Bank
Fayetteville, AR
02.2023 - 05.2023
- Assisted customers with account openings, credit card applications, and troubleshooting mobile banking issues.
- Supported branch staff in processing loan applications, verifying documentation, and maintaining customer records.
- Promoted digital banking products, contributing to a 15% increase in online enrollment during internship period.
- Prepared reports on customer feedback and banking trends to support strategic planning.
- Participated in team meetings and shadowed senior bankers to understand commercial banking operations.
Dockhand / Marina Operations Assistant
Hot Springs Marina
Hot Springs, AR
06.2022 - 08.2022
- Operated pontoons and other watercraft, ensuring safety and compliance with lake regulations.
- Provided customer orientation and safety briefings to enhance guest experience.
- Assisted with property maintenance including landscaping and dock repairs, improving facility aesthetics and functionality.
- Coordinated with marina management to schedule rentals and optimize resource allocation during peak seasons.
Education
Bachelor of Science in Business Administration - Finance (Banking & Investment)
University of Arkansas – Sam M. Walton College of Business
05.2026
Skills
- Finance & Banking: Cash handling, account management, transaction processing, loan documentation basics
- Technical: Microsoft Excel (advanced formulas, pivot tables), PowerPoint, Word, Google Workspace, ITM systems, POS software
- Soft Skills: Customer service excellence, conflict resolution, time management, teamwork, adaptability
- Expert problem solving
- Analytical thinking
- Quality assurance
- Technical communication
Certification
- Microsoft Excel for Finance
- Fundamentals of Banking (American Bankers Association)
Additional Experience & Activities
- Radio Contributor – ESPN 96.3 Karen Hill Show: Provided weekly sports updates and commentary, enhancing public speaking and live communication skills.
- University of Arkansas Finance Club (Active Member): Participate in investment simulations, networking events, and workshops on financial markets and banking trends.
Timeline
ITM Specialist
Bank of Fayetteville
03.2025 - Current
Front-End Loader / Fulfillment Team Member
Lowe’s Companies, Inc.
05.2024 - 06.2025
Commercial Banking Intern
First Convenience Bank
02.2023 - 05.2023
Dockhand / Marina Operations Assistant
Hot Springs Marina
06.2022 - 08.2022
Bachelor of Science in Business Administration - Finance (Banking & Investment)
University of Arkansas – Sam M. Walton College of Business