Tony Nguyen
Frisco,TX
Summary
Experienced entrepreneur with a proven track record of success in the restaurant industry. Currently, own and operate two thriving restaurants, leveraging a combination of strategic vision, hands-on leadership, and a commitment to excellence. Adept at navigating the complexities of business ownership, from concept development and operations management to financial planning and customer relations. Possess a deep understanding of the entrepreneurial landscape, fostered by a family background rooted in entrepreneurship. Committed to driving sustainable growth and delivering exceptional dining experiences while upholding the values of integrity, innovation, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Owner/ Operator
OMG Tacos
06.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Assessed income and expenses and adapted plans to improve profit levels.
Owner/ Operator
Quality Home Innovation
01.2016 - 06.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Sales Manager
Green Conservation
01.2013 - 01.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
Education
High School Diploma -
Plano East Sr High School
Plano, TX05.2007
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Staff Training and Development
- Relationship Management
- Financial Analysis
- Operational Reporting
- Budget Development
- Performance Analysis
- Financial Planning
- Strong Work Ethic
- Dependable and reliable
- Customer Service
- Delegating Work
- Relationship Building
- Effective leader
- Decision-Making
Languages
Vietnamese
Native or Bilingual
Timeline
Owner/ Operator
OMG Tacos
06.2018 - Current
Owner/ Operator
Quality Home Innovation
01.2016 - 06.2018
Sales Manager
Green Conservation
01.2013 - 01.2016
High School Diploma -
Plano East Sr High School
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