Tony Nietubicz
Macomb
Summary
Active and engaged in local community affairs with volunteer experience at Red Cross. Detailed and organized oriented individual with strong communication skills to ensure customer satisfaction
Overview
3
3
years of professional experience
Work History
Transportation Specialist
Red Cross
02.2026 - Current
- Managed inventory and distribution of supplies to affected areas.
- Collaborated with local agencies to ensure timely resource allocation.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Conducted comprehensive safety audits to ensure compliance with transport regulations, significantly reducing risk of accidents.
- Watched weather and safety conditions to adapt routes and maintain standards.
Blood Donor Ambassador
Red Cross
02.2026 - Current
- Provided exceptional customer service to donors, ensuring positive experiences.
- Assisted with scheduling donor appointments to optimize collection efficiency.
- Educated potential donors on eligibility requirements, ensuring a high rate of qualified participants at each event.
- Provided exceptional customer service to donors, resulting in positive feedback and increased return visits.
- Managed appointment scheduling for donors, optimizing availability to accommodate their preferences.
- Enhanced donor experience by providing warm and informative greetings upon arrival at blood drives.
- Streamlined registration processes for efficient donor check-ins and reduced wait times.
Loss Draft Specialist
Proctor Loan Protector
700 Tower Drive Suite 400 Troy, Mi 48098
07.2024 - Current
- Process loss draft claims efficiently while adhering to company policies and guidelines.
- Collaborate with mortgage servicers to ensure accurate documentation and timely resolution of claims.
- Analyze claim files for completeness, identifying discrepancies and facilitating necessary corrections.
- Monitored property inspections to ensure accurate assessment of repair progress and compliance with guidelines.
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Consistently met deadlines for reviewing documents, resulting in improved turnaround times for fund release requests from homeowners.
- Delivered high-quality customer service by effectively addressing concerns and providing clear explanations regarding loss draft procedures.
- Streamlined workflow processes for better task prioritization and faster document handling.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
- Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
- Ensured timely disbursement of funds by accurately calculating available proceeds based on current loan status and repair estimates.
- Enhanced customer satisfaction through timely communication and resolution of loss draft-related inquiries.
- Generated, posted and attached information to claim files.
Front End Cashier
Kroger
21555 21 Mile Rd, Macomb, MI 48044
05.2023 - 05.2024
- Operated cash register, processed transactions efficiently, and handled various payment methods.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted with stocking shelves and organizing merchandise to enhance store presentation.
- Collaborated with team members to optimize checkout processes during peak hours.
- Trained new cashiers on register operations and customer interaction protocols.
- Implemented best practices for cleanliness and safety in the checkout area, promoting a positive shopping environment.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Specialty Sales Representative
Target
10.2022 - 02.2023
- Educated customers on product features and benefits to enhance purchasing decisions.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Developed strong relationships with customers, increasing loyalty and repeat business.
- Delivered exceptional customer service, resulting in increased repeat business and client satisfaction.
- Maintained cleanliness of store displays and shelves throughout the day
- Displayed excellent communication skills
- Applied problem-solving abilities when resolving customer complaints or issues
- Identifed customer moods and preferences to provide personalized recommendations
- Greeted customers warmly upon entering the store, providing them with assistance as needed
- Performed cashier duties accurately, including processing payments through various methods
- Utilized strong organizational skill
- Provided exceptional customer service by responding quickly and efficiently to inquiries
- Answered customer questions about products, prices, availability, and credit terms
- Provided customers with ongoing technical support
Education
High School Diploma -
L'Anse Creuse High School - North
23700 21 Mile Rd, Macomb, MI 48042Skills
- Managing schedules
- Documentation management
- Load planning
- Assisting customers
- Critical thinking
- Multitasking and prioritizing
- Attention to detail
- Team collaboration
- Problem-solving
- Customer service
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Transportation Specialist
Red Cross
02.2026 - Current
Blood Donor Ambassador
Red Cross
02.2026 - Current
Loss Draft Specialist
Proctor Loan Protector
07.2024 - Current
Front End Cashier
Kroger
05.2023 - 05.2024
Specialty Sales Representative
Target
10.2022 - 02.2023
High School Diploma -
L'Anse Creuse High School - North