Tony Parker
Norcross,GA
Summary
A self-motivated individual with business, marketing, customer service, warehouse and sales skills. Reliable and dedicated to performing at the highest level. Exceeds targeted goals, team building and coaching skills. Ability to work productively without direct supervision. A critical thinker with the ability to speak well publicly. Ability to grasp new concepts quickly, problem solving, & flexibility. Desire to learn with leadership abilities. Proficient user of GDS system used to create or modify bookings for all airlines and travel centers dealing with flights nationally and internationally. Proficient user in Microsoft Word, Excel & PowerPoint. Certified in basic automotive repair. SERV-Safe Certified (expires 2024). Earned an “Outstanding Attorney Award” from UGA Summer Law. Former senior citizen volunteer at Rhodes Jordan Park
Overview
8
8
years of professional experience
Work History
Travel Center Agent
Bank of America and Merrill Lynch
06.2022 - Current
- Learned to efficiently operate GDS, which is the global software used by all airlines worldwide
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Wireless Sales Agent
Wireless Advocates
08.2021 - 05.2022
- Became efficient in the OPUS system for AT&T sales including the purchase of phone and service
- Became efficient in the system for Verizon sales including the purchase of phone and service
- Became efficient in the system for T-Mobile sales including the purchase of phone and service
- Remained up to date on promotions and services for all 3 the major carriers and provided customers with proper information
Professional Car Detailer
Atlanta Luxury Motors
01.2021 - 08.2021
- Provided comprehensive interior and exterior cleaning of vehicles according to company standards
- Performed detailed inspections and maintains complete, accurate records of each vehicle’s condition
- Managed inventory and reordering of supplies
- Demonstrated excellent customer service, communication and interpersonal skills
- Operated buffers, steamers and other equipment to meet expectations
Delivery Driver
Marcos’ Pizza
06.2020 - 01.2021
- Used my experience as a line cook to assist the inside workers when it was busy even though it was not my responsibility
- Transported items to customers at their desired locations and adhering to road and traffic regulations
- Managed cash and card payments upon delivery if necessary
- Remained up to date with restaurant promotions and informing customers of these accordingly
Sales Associate
Quill.com
02.2020 - 06.2020
- Implemented up-selling strategies, encompassing recommendation of accessories & complementary purchases
- Tracked stock using company inventory management software
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
Assistant Manager
Wendy's Co
05.2018 - 02.2020
- Trained team members in successful strategies to meet operational and sales targets
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed opening and closing procedures and recommended changes to enhance daily efficiency
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Sales Manager
Fitness 19
10.2017 - 05.2018
- Identified, hired and trained highly-qualified staff by teaching best practices and sales strategies
- Accomplished sales goals and boosted revenue by 20% through product knowledge and customer relationship management
- Developed innovative marketing campaigns to increase engagement with target demographic and drive
- Brand exposure
- Drove team revenue totals by bringing in over $3000 in sales weekly
Trainer and Line Cook
Papa John’s International Inc
05.2015 - 10.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Education
Georgia Gwinnett College
Lawrenceville, GASkills
- Travel Knowledge
- Accurate Documentation
- Air Travel Coordination
- Client Needs Assessment
- Retail Sales
- Sales Negotiation
- Billing Procedures
- Cost Calculation
- Operational Efficiency
- Client Retention Strategies
- Team Oversight
- Credit Card Payments
Timeline
Travel Center Agent
Bank of America and Merrill Lynch
06.2022 - Current
Wireless Sales Agent
Wireless Advocates
08.2021 - 05.2022
Professional Car Detailer
Atlanta Luxury Motors
01.2021 - 08.2021
Delivery Driver
Marcos’ Pizza
06.2020 - 01.2021
Sales Associate
Quill.com
02.2020 - 06.2020
Assistant Manager
Wendy's Co
05.2018 - 02.2020
Sales Manager
Fitness 19
10.2017 - 05.2018
Trainer and Line Cook
Papa John’s International Inc
05.2015 - 10.2017
Georgia Gwinnett College
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