Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Volunteer

SHAKI Perry

Stone Mountain,GA

Summary

Detail-oriented Corporate Travel Agent adept at managing complex corporate travel plans spanning domestic and international destinations. Well-versed in airline, hotel and car rental policies and procedures. Navigates complex world of fees, transactions and regulations with practiced ease.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Corporate Travel Agent

Bakkt
06.2022 - Current
  • Booked private jets and arranged car, greeter and support services for VIP travelers.
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Provided essential information and paperwork to travelers.
  • Managed administrative functions such as billing, expense and commission tracking.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Travel Agent

United Health
06.2021 - 05.2022
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Traveling Inventory Associate

Washington Inventory Service
02.2018 - 02.2020
  • Maintained inventory count, tracked usage and documented variances.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed physical inventory counts each month.
  • Managed inventory storage in clean and organized fashion.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Created production forecasts and plans based on sales forecasts, historical usage and product trends.

Escalations Customer Service Representative

Instacart
01.2017 - 02.2018
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Accepted payments and updated accounts with latest information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

East Adult High School
Columbus, OH
05.2017

Skills

  • Credit Card Payments
  • Microsoft Office
  • Ticketing Rules
  • Travel Accommodations
  • Travel Knowledge
  • Airline Rules
  • Reservation Procedures
  • Active Listening
  • High-Volume Environments
  • Corporate Travel
  • Travel Insurance
  • Cancellation Policies
  • Customs Requirements
  • Galileo GDS Understanding
  • Global Distribution System (GDS) Software
  • Airline Global Distribution Systems GDS Software

Accomplishments

  • Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
  • IATAN Accredited
  • Over 250,000 in cooperate travel sales.

Affiliations

  • American Society of Safety Professionals
  • American Institute of Certified Public Accountants

Certification

  • CTA - Certified Travel Associate
  • GDS GALILEO Training
  • GDS APOLLO TRAINING
  • ACCREDITED TRAVEL AGENT (IATAN)

Timeline

Corporate Travel Agent

Bakkt
06.2022 - Current

Travel Agent

United Health
06.2021 - 05.2022

Traveling Inventory Associate

Washington Inventory Service
02.2018 - 02.2020

Escalations Customer Service Representative

Instacart
01.2017 - 02.2018

High School Diploma -

East Adult High School

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SHAKI Perry