Summary
Work History
Education
Skills
Timeline
Generic

Alice Alcala

Arlington Heights,IL

Summary

Reliable employee seeking Senior Corporate Travel Counselor position. Offering excellent communication and good judgment. Experienced Agent with over 25 years of experience in Corporate Travel. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Corporate Travel Counselor

ADTRAV
02.2021 - 01.2023
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Corporate Travel Counselor

ADTRAV
02.2019 - 03.2020
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Travel Counselor

CORPTRAV
04.2014 - 01.2019
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Corporate Travel Counselor

FROSCH
09.2013 - 03.2014
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Maintained traveler profiles when necessary

Corporate Travel Counselor

AMERICAN EXPRESS CORPORATE TRAVEL
09.2006 - 09.2012
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Handled multiple accounts simultaneously in a fast paced environment.

Education

Associate of Applied Science - TRAVEL AND TOURISM

Robert Morris University - Illinois
Chicago, IL

Skills

  • High-Volume Environments
  • Credit Card Payments
  • Hotel Booking
  • Corporate Travel
  • International Reservations
  • Airline Reservations
  • Car Rental Reservations
  • Domestic Rail Reservations

Timeline

Corporate Travel Counselor

ADTRAV
02.2021 - 01.2023

Corporate Travel Counselor

ADTRAV
02.2019 - 03.2020

Travel Counselor

CORPTRAV
04.2014 - 01.2019

Corporate Travel Counselor

FROSCH
09.2013 - 03.2014

Corporate Travel Counselor

AMERICAN EXPRESS CORPORATE TRAVEL
09.2006 - 09.2012

Associate of Applied Science - TRAVEL AND TOURISM

Robert Morris University - Illinois

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Alice Alcala