Tony Pham
Fenton,MO
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
03.2021 - 04.2021
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sales Associate
Finish Line
05.2021 - 09.2022
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Supervisor
FinishLine
Des Peres
09.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Helped customers with any questions about a product, mainly shoes.
- Managed the sales floor and made sure employees were focus on their task wether it was assisting customers or being ready when a customer needs assistance.
Sales Manager
M&O Smokeshop
Arnold, MO
09.2023 - 05.2024
- Organized shelves with all the products and making sure that everything is displayed properly
- Helping customers with all their needs and making sure every transaction is a smooth one
- Managing the register and recording sales everyday
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Representative
Ash Motors
High Ridge, MO
05.2024 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Moving cars and delivering them to a specific location.
- Talking to customers and pushing sales as much a possible.
Education
Some College (No Degree) - Business
Southern Illinois University Edwardsville
Edwardsville, IL08.2026
High School Diploma -
Cleveland Njrotc Academy
St Louis, MO05.2020
Skills
- Teamwork and Collaboration
- Flexible Schedule
- Customer Service
- Merchandising
- Merchandising Knowledge
- Customer Needs Assessment
- Product Sales
- Friendly and Outgoing
- Listening Skills
Timeline
Sales Representative
Ash Motors
05.2024 - Current
Sales Manager
M&O Smokeshop
09.2023 - 05.2024
Supervisor
FinishLine
09.2022 - 09.2023
Sales Associate
Finish Line
05.2021 - 09.2022
Sales Associate
TJ Maxx, TJX Companies
03.2021 - 04.2021
Some College (No Degree) - Business
Southern Illinois University Edwardsville
High School Diploma -
Cleveland Njrotc Academy