Tony Phoenix
Technology Professional
Orange County,CA
Summary
Persistent technology leader with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Technology Officer and Director Product MGM
IMPROV Learning
Woodland Hills, CA
04.2023 - Current
- Identified and implemented 50% cost savings in technology operations in first month without significant change in staffing
- Championed data-driven decision-making, integrating advanced analytics tools for predictive insights.
- Consolidated dozen major service providers into four providers with more favorable financial terms
- Initiated and implemented new payments system providing new revenue streams and reducing SaaS customer onboarding time by 75%.
- Aligned IT strategy with organizational goals, fostering collaboration between technical and non-technical stakeholders.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Implemented agile methodologies for software development, increasing speed-to-market without sacrificing quality or security standards.
- Embraced macro-level strategic decisions and micro-level implementation.
- Directed technological improvements, reducing waste and business bottlenecks.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
Director of Product Management
FiveSixTwo
Long Beach, CA
08.2017 - 03.2023
- Grew existing 7-person organization comprised solely off developers to 30+ person organization including design, QA and full PMO
- Led work with multiple clients to provide custom tools that would integrate directly into their daily operations
- Maintained all client relationships to include issue mitigation and recovery when necessary
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Implemented Agile methodologies for efficient project management and accelerated product development cycles.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Advocated for and advertised products in field.
- Ensured successful product rollouts through meticulous planning, execution, monitoring, documentation, and post-launch support.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
Solution Architect / Product Manager
Movember Foundation
Culver City
08.2015 - 08.2017
- Defined and managed development of Movember’s TrueNTH USA Prostate Cancer patient toolset
- Defined requirements for core services and functionality
- Coordinated 5 clinical study teams to define module requirements and ensure architectural compatibility
- Ensured all designs and requirements supported long term conversion from study implementations to open access patient tools
- Defined requirements for future expansion of all tools to global audience
- Managed three university-based development teams implementing modules, and ensured their ability to integrate appropriately into larger tool set
- Architected shared services platform using Hl7/FHIR to integrate multiple clinical tools and practitioners data to MHRs.
Vice President of Operations
Shortcuts Software
Huntington Beach
06.2013 - 02.2015
- Managed relationship and technology implementations for multiple Enterprise clients, including ULTA and Sport Clips
- Day-to-day responsibility for client product support, education & training, professional services and client services teams supporting those clients
- Oversaw seven direct reports and team composed of twenty staff members
- Full P&L and budgeting responsibility
- Participated in development of global product strategy
- Responsible for North American operations for Shortcuts
- Software point of sale product offerings including local installed software, SAAS products and online extension modules
- Negotiated and implemented payment tech solutions and EMV rollouts.
Program Manager
Genex
Culver City, CA
03.2011 - 06.2013
- Directed team delivering portfolio of interrelated Web development projects for Acura as client's digital agency
- Maximized project efficiency and guaranteed consistent service levels
- Partnered with Account
- Directors to provide executive leadership for all client deliverable and manage client relationships
- Directly managed team of up to 10 project managers and directed account PMO
- P&L and budget responsibility for account
- Daily interface with client executives and internal department heads to ensure on time and quality deliveries
- Directed execution and delivery staff thorough all phases of SDLC, within cost, time, quality, risk and functionality requirements.
Director of Professional Services
Internet Brands
02.2006 - 03.2011
- Business and Technical owner of Automotive Ecommerce professional services division of Internet Brands
- Built client services organization providing software development, back office systems, Internet marketing, lead generation, and call center operations to several Automotive OEMs
- Architected, managed development and daily operation of industry first vehicle reservation and ordering program including online e-commerce initiative, representing nearly three years worth of vehicle product
- Managed implementation of Siebel-based lead management system, integrated with call center functionality
- Managed development team responsible for all custom technology solutions, comprised of in-house and contracting personnel
- Developed, implemented and managed national lead generation program.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Business Consultant /Systems Project Manager
Elite Technology
01.2002 - 02.2006
- Performed business needs analysis for high-profile clients and developed training plans to implement new business processes
- Developed and implemented new consulting practice for existing clients focusing on core practice management applications
- Supported globally-distributed customer install base covering 80% of AmLaw firms
- Organized and executed product rollouts at over 20 clients annually
- Performed contracted process reviews for clients, concentrating on integrations of business processes and software applications
- Participated in new product development and new feature development
Education
MBA - Entrepreneurship, IT
2002
Bachelor of Science - Computer And Information Technology
1999
Skills
- Strategy
- Human Resources
- Edge Computing
- Budget Administration
- Project Management Office (PMO)
- Cross-functional Team
- Product Management
- Requirements Analysis
- Leadership and People Development
- Program Administration
- Policy Development
- Product Owner
Interests
Honors & Awards
Eagle Scout - Boy Scouts of America
Community Participation
Licensed Foster Parent
Board of Directors Member, Orange County Council, Boy Scouts of America
American Legion Member
Certification
- Certified Scrum Product Owner
- Scrum Master
Languages
French
Professional Working
Timeline
Chief Technology Officer and Director Product MGM - IMPROV Learning
04.2023 - Current
Director of Product Management - FiveSixTwo
08.2017 - 03.2023
Solution Architect / Product Manager - Movember Foundation
08.2015 - 08.2017
Vice President of Operations - Shortcuts Software
06.2013 - 02.2015
Program Manager - Genex
03.2011 - 06.2013
Director of Professional Services - Internet Brands
02.2006 - 03.2011
Senior Business Consultant /Systems Project Manager - Elite Technology
01.2002 - 02.2006
California State University - MBA, Entrepreneurship, IT
University of Phoenix - Bachelor of Science, Computer And Information Technology