Tony Roland
Fredericksbrg,Virginia
Summary
Well-traveled Bus Operator with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Transit-bus-driver
Washington Metropolitan Area Transit Authority, Metro
11.1997 - 04.2024
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Operated large vehicles in difficult urban and rural conditions.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted passengers with inquiries and requests during trips.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Conducted pre-trip inspections of bus for safe operation.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Received excellent customer reviews for friendly, punctual transport services.
Education
High School Diploma - General Studies
Alleghany High School
Covington, VA06.1986
Skills
- Vehicle Safety and Maintenance
- Decision-Making
- Self Motivation
- Wheelchair and Scooter Security
- Local route knowledge
- Bus Operation
- Service Quality Assurance
- Clean MVR
- Attention to Detail
- Excellent Communication
- Accident Reports
- Traffic Laws and Regulations
- Professionalism
- Federal and State Driving Regulations
- Passenger Assistance
- Valid State license
- Van and Shuttle Operation
- Over the road experience
- Dependable and Trustworthy
- Map Reading
- Reliability
- CDL License
- Special Needs Passengers
- Clean Driving Record
Certification
2 Year Work Award
1 Million Miles Award
Safety Awards
Customer Service Award
20 Year Anniversary Award
25 Year Anniversary Award
Timeline
Transit-bus-driver
Washington Metropolitan Area Transit Authority, Metro
11.1997 - 04.2024
High School Diploma - General Studies
Alleghany High School
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