Terri Miller
Commercial driver
OCEANSIDE,CA
Summary
Punctual and honest driver with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team.
Overview
4
4
years of professional experience
Work History
Transit-bus-driver
Mv Transportation
OCEANSIDE, CA
10.2020 - 09.2022
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained clean and neat shuttle for passenger comfort.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Monitored students and other passengers during transit to encourage safe transport.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Accepted and processed fares.
- Operated with safety and skill to avoid accidents and delays.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
- Protected passengers from harm and bus from excess damage by complying with traffic regulations.
Customer Service Cashier
JOANN Fabrics And Crafts
OCEANSIDE, CA
09.2018 - 10.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week.
Education
Ged -
Adult Continuation
San Marcos Ca01.1996
Skills
- Customer Service and Assistance
- Work Task Prioritization
- Cooperative Attitude
- Customer Complaint Resolution
- Collecting Information
- Resolving Discrepancies
- Station Preparation
- Conflict Resolution Techniques
- Guest Inquiries
- Service Minded
- Adaptable and Flexible
- Guest Satisfaction
- Optimizing Routes
- Valid Driver's License
- Safe Driving Techniques
- Customer Services
- Traffic Law Observation
- Vehicle Inspection
- Commercial Driving
- City and Non-City Driving
- Passenger Assistance
- Documentation and Recordkeeping
- Loading and Unloading
- Confidentiality Understanding
- Verbal and Written Communication
- CDL License
- Assessing Conditions
- Pre- and Post-Trip Inspections
- Drivers Daily Log (DLL)
- DOT Requirements
- Securing Wheelchairs
- Damage Prevention
- Defensive Strategies
- Passenger Monitoring
- Situational Awareness
Timeline
Transit-bus-driver
Mv Transportation
10.2020 - 09.2022
Customer Service Cashier
JOANN Fabrics And Crafts
09.2018 - 10.2020
Ged -
Adult Continuation
Similar Profiles
AUJANÉ WILLIAMSAUJANÉ WILLIAMS
Servicer at MV TransportationServicer at MV Transportation
DONALD HEATHDONALD HEATH
Paratransit driver at MV TransportationParatransit driver at MV Transportation
Yadier Perez LeonYadier Perez Leon
Transit Operator at Mv TransportationTransit Operator at Mv Transportation
Aisha McintyreAisha Mcintyre
Paratransit Driver at MV TransportationParatransit Driver at MV Transportation
Tessa NouchiTessa Nouchi
Part Time Customer Service Associate at Lowe’sPart Time Customer Service Associate at Lowe’s