Tony Swan
Pottstown,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Clerk/Cashier
Dunkin' Donuts
Pottstown, Pennsylvania
06.2024 - Current
- Maintained cleanliness and organization of the service area.
- Prepared and served beverages and food items to customers.
- Engaged with customers to provide exceptional service experience.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Assisted customers with menu selections and special requests to enhance service experience.
- Restocked supplies and inventory to ensure availability of products throughout shifts.
- Provided friendly customer service, resolving inquiries and concerns promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
Education
Pottsgroves Highschool
Pottstown, PA06-2025
Skills
- Customer service
- Inventory management
- Communication skills
- Team collaboration
- Peer relationships
- Operations support
- Cash handling
- Supply tracking
- Database entry
- Customer satisfaction
- Goal setting
- Creative thinking
- Adaptability and flexibility
- Time management abilities
Timeline
Clerk/Cashier
Dunkin' Donuts
06.2024 - Current
Pottsgroves Highschool