Tony Thao

· Joined as a contingent worker from September 2020-January 2021, and joined as a full time worker in September 2021

· Processed manual adds, terms and changes from applications, ELF files and Excel documents

· Processed error reports and State of Minnesota Recon report

· Processed both small group and Inbound work, along with the State of Minnesota retirees

· Processed and documented any additional information or specific action taken using multiple systems

· Provide support in the vendor log

· Daily communication between different work departments and multiple clients

· Examined and processed claims at a constant pace, ensuring that each document had the necessary requirements to be approved quickly for the members

· Followed a detailed processing guide in order to complete each request accurately

· Responsible for keeping thousands of members personal health information protected

· Processed manual adds, terms and changes from applications and ELF files

· Processed small group work

· Processed and documented any additional information or specific action taken using multiple systems

· Processed any additional work, such as sending out letters

· Daily communication between different work departments and multiple clients

· Assembling the frames for windows of various sizes

· Properly cleaning and setting up windows for finishing touches

· Packaging windows and putting them away neatly for shipping

· Responsible for running booth and selling products

· Interact and sold to customers at various different farmers market

· Worked early in the morning, planting, weeding, and watering crops