Summary
Overview
Work History
Education
Skills
Timeline
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Tony Tran

1350 Oakland Rd. Spc 209,CA

Summary

Outgoing Senior Floor Staff with 6 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Maximizing customer satisfaction while working for the highest grossing winter rental business in the country.

Overview

8
8
years of professional experience

Work History

Ski and Snowboard Technician & Rental Lead

Sports Basement
10.2017 - 08.2023
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Provided callers with product and customer service information to foster brand loyalty.

Paralegal Assistant

Fragomen, Del Rey, Bernsen & Loewy LLP
01.2016 - 04.2017
  • Assisted lawyers with materials preparation for drafting nonimmigrant and immigrant petitions in employment based categories.
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
  • Conferred with clients and other involved parties to gather and track case information.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Organized documents to manage paper and electronic filing systems of clients.

Education

Bachelor of Science - Political Science

Santa Clara University
Santa Clara, CA
06.2015

Skills

  • Product Promotion
  • Comparative Market Analysis
  • Room Inventory
  • Service Quality
  • Product Availability
  • Customer Experience
  • Client Satisfaction
  • Store Layouts

Timeline

Ski and Snowboard Technician & Rental Lead

Sports Basement
10.2017 - 08.2023

Paralegal Assistant

Fragomen, Del Rey, Bernsen & Loewy LLP
01.2016 - 04.2017

Bachelor of Science - Political Science

Santa Clara University

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Tony Tran