Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Websites
Timeline
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Tony Turner

Summary

Accomplished Senior Product Designer with a proven track record at Paramount, driving a 43% increase in global user engagement. Expert in user experience design and design system development, I excel in cross-functional collaboration and mentoring. Passionate about creating inclusive, accessible solutions that enhance customer journeys and optimize product performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Product Designer, UX

Paramount
01.2022 - Current
  • Increased Pluto TV's global usage by 43% in regions including Latin America, the Nordics, and the UK through detailed design efforts focused on registration and international consumption.
  • Mentored junior designers, providing feedback and guidance on best practices and processes.
  • Spearhead the design system evolution by defining and maintaining components and variables to ensure consistency and scalability across platforms. This includes close collaboration with engineers to optimize the tokens needed to develop the software.
  • Drove UX for growth by designing new registration flows that increased user conversion by 20% and engagement on Pluto TV's global platform by 43%.
  • Designed and launched the PlayStation 5 Live TV portal, creating a seamless, console-native streaming experience for millions of users. This led to a 15% increase in PS5 average Pluto TV streaming time.
  • Conduct qualitative user research to inform and validate design decisions related to streaming experiences on television platforms. For example, I interviewed 20 customers in Australia to understand their streaming habits, leading to a unique, optimized experience in the region.

Senior UX Researcher/Designer

Meta (Facebook)
01.2021 - 01.2022
  • Led foundational UX research for data deletion across Meta apps, shaping the privacy strategy for products like Facebook and Instagram. These efforts led to a 15% increase in developer efficiency given the privacy requirements.
  • Delivered actionable insights that shaped the direction of internal tooling for data deletion, directly impacting privacy and user data control features.
  • Facilitated workshops that produced actionable design solutions for privacy compliance tools, aligning Eng, Product, and Legal.
  • Partnered with product and design teams to align system design with user needs and regulatory standards.

Senior UX Product Designer

Progressive Insurance
01.2017 - 01.2021
  • Redesigned a commercial insurance quoting system by simplifying user flows, which improved usability and increased customer conversion rates by 23%.
  • Directed user research across multiple product lines, delivering insights that unified the customer journey and informed departmental roadmaps.
  • Developed proof-of-concept tools, including a knowledge repository and diary study platform, to support scalable user research practices.
  • Facilitated an annual 8-hour inclusive design workshop, and hosted targeted sessions on mental models and design thinking for internal teams.
  • Collaborated with cross-functional teams such as product, engineering, and data analytics to gather design requirements and optimize the experience.

UX Designer

Philips
Cleveland
01.2016 - 01.2017
  • Led end-to-end design for healthcare machinery and apps, delivering solutions that met stringent safety and human factors standards (IEC/FDA). Optimizations to the physician user experience of the CT machine interface led to a 12% reduction in user error, significantly reducing risk.
  • Created and validated medical device interfaces compliant with FDA and IEC regulations, ensuring successful regulatory submissions and user safety.
  • Spearheaded a design workshop in the Netherlands to optimize the ergonomics of the flagship CT machine.
  • Conducted usability risk analyses, defined usability requirements, and collaborated with engineering to ensure seamless product implementation.
  • Produced comprehensive usability documentation to support validation and regulatory submissions.

Education

Master of Arts - Human-Centered Design

Liberty University
01.2024

Bachelor of Arts - Cognitive Science

Case Western Reserve University
Cleveland, OH
05-2013

Skills

  • User experience design
  • Design system development
  • User research methodologies
  • Prototype testing
  • Cross-functional collaboration
  • A/B testing
  • Customer journey mapping
  • Inclusive design practices
  • Design leadership
  • Accessibility design
  • Usability testing
  • Interaction design
  • Figma expertise

Accomplishments

  • 4.0 GPA in Master's in Human-Centered Design Program
  • UX Liason for the book Make Your Customers Dance by Marc Majers

Affiliations

  • Behavioral Design advocate and researcher
  • Designing adaptive furniture that improves habit management

Certification

  • Certified Usability Analyst, Human Factors International
  • Certified User Experience Analyst, Human Factors International

Timeline

Senior Product Designer, UX

Paramount
01.2022 - Current

Senior UX Researcher/Designer

Meta (Facebook)
01.2021 - 01.2022

Senior UX Product Designer

Progressive Insurance
01.2017 - 01.2021

UX Designer

Philips
01.2016 - 01.2017

Master of Arts - Human-Centered Design

Liberty University

Bachelor of Arts - Cognitive Science

Case Western Reserve University

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Tony Turner