Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tony Turnis

Iowa City,IA

Summary

Head Custodian with broad background in facility maintenance, cleaning, and management. Possess strong skills in team leadership, problem-solving, and equipment operation/maintenance. Proven ability to maintain high standards of cleanliness and safety in diverse facilities. Made significant contributions towards creating a clean, safe environment for previous employers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Head Custodian

Iowa City Community School District
Iowa City, IOWA
10.2019 - Current
  • Started as a night custodian in October 2019, promoted to Head Custodian at Longfellow Elementary in January 2023.
  • Supervised daily activities of custodial staff members including setting goals and deadlines.
  • Maintained cleanliness and order in all facilities by sweeping, mopping, vacuuming, scrubbing, waxing, and polishing floors.
  • Conducted regular inspections of custodial supplies to ensure adequate inventory levels.
  • Coordinated janitorial services with outside contractors when necessary.
  • Scheduled periodic deep cleaning projects such as carpet shampooing or window washing.
  • Assigned tasks to custodial staff members based on their abilities and expertise.
  • Trained new employees in proper use of custodial equipment and techniques.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Reported any damage or malfunctioning equipment to appropriate departments for repair or replacement.
  • Ensured the safety of personnel and equipment by regularly inspecting floors, walls, ceilings, lighting fixtures, and other areas for potential hazards.

Customer Service Representative/Leave of Absence Coordinator

Sedgwick CMS
Coralville, IOWA
07.2016 - 10.2019
  • Started as a Customer Service rep, and was promoted to Leave of Absence Coordinator.
  • As a CSR, I helped Walmart employees manage leaves by filing claims, reporting absences, and answering questions about FMLA, state, Walmart leave, and short-term disability policies.
  • As LOAC built and managed leave of absence accounts, including generating paperwork to be mailed or emailed to employees, and faxing MD offices the required forms when requested by the employee.
  • Reviewed FMLA forms and made a decision to approve or deny leave based on FMLA, state, and Walmart leave policy guidelines.
  • I followed up with the MD when needed to get clarification on medical forms.
  • Coordinated return-to-work activities for employees returning from a leave of absence.

Customer Service and Sales Rep/CSSR Supervisor

TLC Associates
Coralville, IOWA
08.2014 - 07.2016
  • Started as CSSR, promoted to CSSR Supervisor
  • Used excellent verbal skills to answer billing questions and help provide tech support for customers using Verizon home internet and TV.
  • I used empathy and understanding to de-escalate calls with difficult customers, and as a supervisor, I handled the escalated calls when the customer demanded a manager.
  • Used probing questions to find opportunities to upsell services.
  • I monitored calls weekly for each team member for quality assurance.
  • Completed the daily spreadsheet of hours for each team member, and addressed variances with phone log-in times.
  • Built relationships with team members through monthly coaching sessions to improve quality and motivate sales.

Farmhand

Turnis Brother Partnership
Bernard, IOWA
06.2010 - 07.2014
  • Worked as a farmhand on my dad and uncle's dairy farm
  • Milked cows twice daily
  • Operated and maintained heavy machinery daily including tractors, skid steers, ATVs, UTVs, harvesting equipment.
  • Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
  • Cared for livestock, including feeding, watering, and providing medical attention when necessary.
  • Performed general maintenance tasks around the farm, including repairing fences and buildings.
  • Monitored animal health, identifying and reporting any signs of illness.
  • Assisted in the planting, cultivating, and harvesting of crops.
  • Assisted with the breeding and raising of livestock, including calving.

Education

High School Diploma -

Cascade High School
Cascade, IA
05-2007

Skills

  • Equipment operation and maintenance
  • Inventory management
  • Safety inspections
  • Employee training
  • Cleaning techniques
  • Time management
  • Problem solving
  • Effective communication

Certification

  • CPR certification
  • MEWP operator certification

References

References available upon request.

Timeline

Head Custodian

Iowa City Community School District
10.2019 - Current

Customer Service Representative/Leave of Absence Coordinator

Sedgwick CMS
07.2016 - 10.2019

Customer Service and Sales Rep/CSSR Supervisor

TLC Associates
08.2014 - 07.2016

Farmhand

Turnis Brother Partnership
06.2010 - 07.2014

High School Diploma -

Cascade High School

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