Tony Walker
Summary
Proficient Ramp Agent experienced in operating ground support equipment and conducting safety inspections. Demonstrated success in collaborating with teams to enhance efficiency and maintain high safety standards during aircraft servicing.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
09.2025 - Current
- Operated ground support equipment for safe aircraft handling.
- Assisted with loading and unloading luggage and cargo from aircraft.
- Conducted safety inspections of equipment and work areas prior to operations.
- Collaborated with team members to ensure timely turnaround of aircraft.
- Maintained accurate records of baggage weight and cargo inventory.
- Followed established protocols for baggage handling to maintain security standards.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Ramp Agent
Unifi
Charlotte, NC
03.2024 - 07.2025
- Loaded and unloaded baggage, ensuring timely aircraft turnaround.
- Operated ground support equipment to assist in aircraft servicing.
- Conducted safety checks on equipment and work areas to maintain compliance.
- Collaborated with team members to streamline loading processes and improve efficiency.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
Master Barber
IUPUI
Indianapolis, IN
07.2020 - 03.2024
- Implemented new sanitation protocols, ensuring compliance with health regulations and safety standards.
- Collaborated with event coordinators to provide on-site grooming services during special events.
- Mentored aspiring barbers, fostering skill development and professional growth within the team.
- Analyzed customer feedback to refine service offerings, driving continuous improvement in client experience.
- Developed personalized grooming plans, enhancing client satisfaction and loyalty.
- Streamlined appointment scheduling process, improving efficiency and reducing wait times.
- Styled hair according to customer preferences.
- Completed full and partial shaves with clippers and standard and straight razors.
- Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
Master Barber
Cleveland Browns Stadium
Cleveland, OH
01.2016 - 07.2020
- Supervised grooming services for players and staff, ensuring high-quality barbering standards.
- Trained junior barbers in advanced cutting techniques and customer service excellence.
- Developed personalized grooming plans, enhancing client satisfaction and loyalty.
- Streamlined appointment scheduling process, improving efficiency and reducing wait times.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Completed full and partial shaves with clippers and standard and straight razors.
- Promoted business with effective sales and marketing strategies.
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
Education
High School Diploma -
John Adams High School
Cleveland, OHNo Degree -
Beyond Expectation Barber College
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Timeline
Ramp Agent
Piedmont Airlines
09.2025 - Current
Ramp Agent
Unifi
03.2024 - 07.2025
Master Barber
IUPUI
07.2020 - 03.2024
Master Barber
Cleveland Browns Stadium
01.2016 - 07.2020
High School Diploma -
John Adams High School
No Degree -
Beyond Expectation Barber College