Tony Wright
Renton,WA
Summary
Achievements
Golf Director and Coordinator
• Successfully organized over 15 high-profile golf tournaments within the first year, increasing participant engagement by 30% and enhancing brand visibility across multiple regions.
Team Lead / Manager, Topgolf
• Earned multiple “Manager’s Thank You” (MTM) recognitions and commendations from management and team members for outstanding leadership and team collaboration during tenure as Team Lead.
Bartender/Bayhost, Topgolf
• Consistently ranked among the top-tier servers for several consecutive months, demonstrating exceptional service delivery and customer satisfaction, which contributed to an overall increase in venue performance.
Support Systems Specialist, US Army
• Spearheaded a project to wire three new buildings, resulting in a 40% increase in communication efficiency across units, and provided ongoing support that received commendations for excellence.
NCO, US Army
• Elevated team performance from the bottom 10% to the top 20% of the battalion within one year by implementing targeted coaching and performance management strategies, leading to improved mission readiness.
Information System Analyst, Company Level
• Achieved a 95% resolution rate for technical issues within established timeframes by implementing an optimized ticketing system, directly supporting over 300 staff and enhancing operational productivity.
Overview
15
15
years of professional experience
Work History
Information System Analyst
US Army
02.2012 - 12.2018
- Installed improvements and adjusted parameters to optimize functionality.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Trained users and supported variety of problems with hardware and software.
- Planned and designed system improvements to meet changing demands.
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
- Analyzed complex datasets using advanced statistical techniques to identify trends, patterns, and anomalies that informed strategic decision-making processes.
- Optimized network performance, ensuring minimal downtime and maximum user satisfaction.
Operations NCO
US Army
08.2014 - 12.2018
- Managed ten system analysts, increasing overall task efficiency.
- Provided strategic direction to enhance team performance.
- Advanced unit's operational standing from lowest to recognized excellence in the battalion.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Implemented quality control measures to ensure high levels of accuracy in all administrative tasks performed by personnel within the unit.
- Maintained high levels of morale among subordinates, promoting open communication channels and addressing concerns promptly.
- Enhanced team performance through effective training and mentoring on operations procedures.
- Managed security clearance processing for personnel within the unit, ensuring compliance with relevant regulations at all times.
- Coached junior leaders on effective decision-making techniques under high-stress environments.
25U Signal Support Systems Specialist
US Army
03.2010 - 12.2018
- Operated electronic warfare systems as part of an integrated strategy against enemy forces during training exercises.
- Managed preventative maintenance checks on equipment, ensuring reliability and readiness for mission-critical operations.
- Served as subject matter expert on signal support systems within the unit, offering guidance on best practices when consulted.
- Performed software updates on communications devices, minimizing downtime due to outdated technology.
- Maintained accountability for assigned vehicles and equipment, safeguarding valuable assets critical to mission success.
- Resolved complex communication issues with a combination of troubleshooting techniques and equipment replacements.
- Adapted quickly to new technology advancements, staying current with industry standards and best practices.
Team Leader Manager
TopGolf
03.2023 - 07.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Bartender/Bayhost
TopGolf
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Golf Director and Coordinator
Dixion Golf
05.2024 - 03.2025
- Cultivated and preserved partnerships worldwide with golf course proprietors for organizing tournament setups.
- Implemented outreach strategies to advertise Dixon Golf's tournament amenities and packages.
- Organized and facilitated multiple golf tournaments, boosting brand visibility.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Low Voltage Technician
Omnicom
07.2021 - 04.2022
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Demonstrated system use, maintenance and care to customers.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Education
NCO Training
NCO Academy
Fort Hood, TX07.2012
Video Game & Web Design - Web Design
ECPI University
Virginia Beach, VA07.2009
High School Diploma -
Deep Creek High
Chesapeake, VA06.2006
Skills
- Troubleshooting skills
- IT asset management
- Reporting skills
- Business process improvement
- Troubleshooting
- Data analysis
- Project planning
- System updates
hobbies
Creative Writing - Writing fiction or non-fiction books, contributing to blogs, or participating in writing workshops.
Photography - Capturing and editing images, with a focus on landscape, portrait, or event photography.
Traveling - Exploring new cultures and locations, which enhances adaptability and cross-cultural communication skills.
Fitness/Health - Engaging in activities like running, yoga, or team sports, promoting teamwork and discipline.
Art and Craft - Engaging in painting, drawing, or crafting, showcasing creativity and artistic expression.
Timeline
Golf Director and Coordinator
Dixion Golf
05.2024 - 03.2025
Team Leader Manager
TopGolf
03.2023 - 07.2024
Bartender/Bayhost
TopGolf
06.2022 - Current
Low Voltage Technician
Omnicom
07.2021 - 04.2022
Operations NCO
US Army
08.2014 - 12.2018
Information System Analyst
US Army
02.2012 - 12.2018
25U Signal Support Systems Specialist
US Army
03.2010 - 12.2018
NCO Training
NCO Academy
Video Game & Web Design - Web Design
ECPI University
High School Diploma -
Deep Creek High
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