Tony Zieke
Claremore,OK
Summary
Dynamic Facility Shift Lead at Muskogee Nation Gaming Enterprises with a strong focus on quality control and team motivation. Proven track record in enhancing operational efficiency and resolving customer issues. Skilled in employee training and conflict resolution, fostering a collaborative work environment while ensuring compliance with safety standards.
Overview
5
5
years of professional experience
Work History
Facility Shift Lead
Muskogee Nation Gaming Enterprises
05.2022 - Current
- Diagnosed and repaired electrical and mechanical issues in various equipment models.
- Performed routine maintenance on tools and machinery to ensure optimal functionality.
- Documented repair processes and maintained accurate records of serviced equipment.
- Implemented quality control measures to reduce errors during the repair process.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on efficient workflows and operational best practices.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints, fostering positive relationships through effective communication.
- Conducted regular performance reviews, providing feedback to reinforce skills development among staff.
- Monitored staff performance metrics, identifying areas for training and improvement initiatives.
- Collaborated with management to develop strategies that increased operational efficiency and reduced costs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Volunteer Firefighter
Rolling Hills Fire Department
09.2020 - 11.2023
- Responded to emergency calls, providing immediate assistance during firefighting operations.
- Maintained and inspected firefighting equipment to ensure operational readiness.
- Assisted in fire prevention education programs for community outreach initiatives.
- Collaborated with team members to execute rescue operations during emergencies.
- Conducted training exercises to enhance skills in firefighting techniques and safety protocols.
- Participated in community events to promote fire safety awareness and prevention strategies.
- Documented incidents and maintained accurate records of responses and equipment usage.
- Supported senior firefighters in implementing strategic response plans during critical situations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
Facility Tech 1
Muskogee Nation Gaming Enterprises
09.2020 - 03.2022
- Facilitated resolution of intricate repair issues, enhancing service efficiency.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Instructed junior technicians on optimal methods for equipment maintenance and safety compliance.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Education
High School Diploma -
Catoosa High School
Catoosa, OKSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Staff development
- Regulatory compliance
- Coaching and mentoring
- Crew coordination
- Quality control
- Inventory management
- Conflict management
- Relationship management
- Daily reporting
- Knowledge sharing
- Employee evaluation
- Shift leadership
- Decision-making capacity
- Positive attitude
- Problem-solving
- Team leadership
Timeline
Facility Shift Lead
Muskogee Nation Gaming Enterprises
05.2022 - Current
Volunteer Firefighter
Rolling Hills Fire Department
09.2020 - 11.2023
Facility Tech 1
Muskogee Nation Gaming Enterprises
09.2020 - 03.2022
High School Diploma -
Catoosa High School