Duncan Botchlet
Tulsa,OK
Summary
Experienced with vehicle management and guest services in high-paced environments. Utilizes effective communication and problem-solving skills to swiftly address client needs. Track record of maintaining safety and efficiency while delivering exceptional customer service.
Professional in hospitality and customer service, bringing valuable experience in valet operations. Proven ability to manage vehicle logistics smoothly and safely, while maintaining courteous and professional demeanor at all times. Known for strong teamwork and adaptability, consistently meeting and exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Valet
Muscogee Nation Gaming Enterprises
08.2019 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Shift Manager
Gaetano's
06.2015 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Jenks High School
Jenks, OK05-2017
Skills
- Customer service and support
- Accurate money handling
- Problem-solving
- Reliability and punctuality
- Customer communication
- Employee training
Timeline
Valet
Muscogee Nation Gaming Enterprises
08.2019 - Current
Shift Manager
Gaetano's
06.2015 - 08.2019
High School Diploma -
Jenks High School
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