Tonya Accooe
Evans,GA
Overview
18
18
years of professional experience
Work History
Sales Manager
Contreras Complete Solutions llc
Evans, Georgia
2024.01 - 2024.08
- Recommended changes in processes or procedures based on feedback from customers or colleagues.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Developed and implemented sales strategies to increase market share.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Customer Service Executive
Idialu u
Evans, Georgia
2014.02 - 2024.01
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Performed follow-up calls to customers regarding their inquiries or orders.
Customer Service Manager
Technology Center Inc
Atlanta , Georgia
2006.09 - 2013.02
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Created reports on customer feedback, complaints, and suggestions for management review.
Education
Bachelor of Arts - Psychological Warfare And Military Media Relations
Mount Olive College
Mount Olive College 1992-05
Skills
- Customer Service Expert
- Communications Specialist
- Campaign Management
- Community Engagement
Timeline
Sales Manager
Contreras Complete Solutions llc
2024.01 - 2024.08
Customer Service Executive
Idialu u
2014.02 - 2024.01
Customer Service Manager
Technology Center Inc
2006.09 - 2013.02
Bachelor of Arts - Psychological Warfare And Military Media Relations
Mount Olive College