Overview
Work History
Education
Skills
Timeline
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Tonya Accooe

Evans,GA

Overview

18
18
years of professional experience

Work History

Sales Manager

Contreras Complete Solutions llc
Evans, Georgia
01.2024 - 08.2024
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.
  • Developed and implemented sales strategies to increase market share.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Customer Service Executive

Idialu u
Evans, Georgia
02.2014 - 01.2024
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Customer Service Manager

Technology Center Inc
Atlanta , Georgia
09.2006 - 02.2013
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Created reports on customer feedback, complaints, and suggestions for management review.

Education

Bachelor of Arts - Psychological Warfare And Military Media Relations

Mount Olive College
Mount Olive College
05-1992

Skills

  • Customer Service Expert
  • Communications Specialist
  • Campaign Management
  • Community Engagement

Timeline

Sales Manager

Contreras Complete Solutions llc
01.2024 - 08.2024

Customer Service Executive

Idialu u
02.2014 - 01.2024

Customer Service Manager

Technology Center Inc
09.2006 - 02.2013

Bachelor of Arts - Psychological Warfare And Military Media Relations

Mount Olive College

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Tonya Accooe