Open To Work
Tonya Albertson
Maintenance management/ Owner Operator
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Results-driven manager with expertise in equipment maintenance, customer relationship management, and staff performance monitoring. Proven track record of enhancing operational efficiency and driving customer satisfaction.
Overview
6
6
years of professional experience
1987
1987
years of post-secondary education
Work History
Manager/ Owner
Extreme Maintenance
Indianapolis, IN
01.2020 - Current
- Developed and implemented maintenance schedules to optimize equipment functionality.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Collaborated with vendors to source quality supplies and negotiate favorable contracts.
- Conducted regular inspections to maintain compliance with industry standards and regulations.
- Resolved customer inquiries efficiently, fostering positive relationships and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Skills
- Equipment maintenance
- Customer relationship management
- Staff performance monitoring
Affiliations
My family and I go out to White River in Indianapolis once monthly and pick up trash and unwanted items that would potentially hurt the environment of the river. We've been doing this for well over 10 years.
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$17/hr - $1000/hrTimeline
Manager/ Owner - Extreme Maintenance
01.2020 - Current
Arsenal Technical High School - ,