Tonya Bailey
Craddockville,VA
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Support Service Supervisor
Riverside Shore Memorial Hospital
Onancock, Virginia
08.2020 - Current
- Assisted with training and development of 8 team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed team of 8 employees, overseeing hiring, training and professional growth of employees
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in team-building activities to enhance working relationships
Phlebotomist
Riverside Shore Memorial Hospital
Onancock, VA
05.2000 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Stocked phlebotomy cart or carrier with appropriate supplies
- Organized daily work based on collection priority
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Obtained blood specimens by performing venipunctures and finger sticks 50 times per day
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ09.2021
Bachelor of Science - Health Administration/Management
University of Phoenix
Tempe, AZ09.2014
Associate of Applied Science - Medical Assistant
Commonwealth College
Virginia Beach, VA09.1996
Skills
- Interviews
- Train new employees
- Order supplies
- Scheduling
- Project Management
- Staff Development
- Cost Management
- Microsoft Windows
- Staff Training
- Team Management
- Team Supervision
- Employee Discipline
Accomplishments
- Supervised team of eight staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- National Society of Leadership and Success 2021
- Team Advisory Group 2016
- Six Lean Sigma Yellow Belt 2015
Timeline
Support Service Supervisor
Riverside Shore Memorial Hospital
08.2020 - Current
Phlebotomist
Riverside Shore Memorial Hospital
05.2000 - Current
MBA - Business Administration
University of Phoenix
Bachelor of Science - Health Administration/Management
University of Phoenix
Associate of Applied Science - Medical Assistant
Commonwealth College
Similar Profiles
Delaney TaylorDelaney Taylor
Registered Nurse at Riverside Shore Memorial HospitalRegistered Nurse at Riverside Shore Memorial Hospital
Ellen M KellamEllen M Kellam
Patient Access Representative at Riverside Shore Memorial HospitalPatient Access Representative at Riverside Shore Memorial Hospital
Samantha McManusSamantha McManus
Student Radiologic Technologist at Riverside Shore Memorial HospitalStudent Radiologic Technologist at Riverside Shore Memorial Hospital