Tonya LaRocca
New Port Richey,FL
Summary
Knowledgeable and dedicated customer service professional with strong background in verifying insurance coverage and benefits. Solid team player with outgoing, positive demeanor and proven skills in trouble shooting and problem solving . Motivated to maintain and exceed patient and center satisfaction to contribute to the success of the centralized department and Lincare as a whole. Articulate, energetic and results-oriented with a self motivated work ethic to perform effectively in any role I'm designated to fill.
Overview
8
8
years of professional experience
Work History
Sr Customer Service Rep
Lincare
04.2025 - Current
- Demonstrates a high level of professionalism and attention to detail in all aspects of insurance verification with the goal to consistently exceed expectations.
- Train new customer service representatives on current, correct insurance verification procedures.
- Knowledgeable in all products and services to include insurance qualifiers required to bill.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrates respect, friendliness and willingness to help wherever needed.
Specialty Equipment Tech
Lincare
12.2019 - Current
- Handle both in person and phone calls to assist in patients clinical needs.
- Performs setups of CPAP/Rad equipment while monitoring and assisting with patients compliance.
- Enhanced patient experience by utilizing strong problem solving skills to quickly diagnose equipment issues and provide effective solutions.
- Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
- Continued to perform all Healthcare Customer Service related duties.
- Assisted in the training of new CSR's and healthcare specialist staff.
- Worked held sales to assist in eliminating any billing issues in an effort to prevent any stress or delay in patients care and service while ensuring services rendered will be covered.
- Ordered, maintained and organized all Pap equipment and supplies.
- Maintained insurance knowledge and billing requirements on all products with the ability to promptly identify and resolve any past, present or future billing issues.
Customer Service Representative
Lincare
04.2018 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the Lite system.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Up Front Review
Lincare
05.2017 - 04.2018
- Evaluated all received documents to ensure the appropriate information has been obtained to assist in accounts receivable.
- Coordinated with the local center to ensure proper documentation is collected and to assist in correcting problems so that billing can begin or continue.
- Update all the insurance payors and codes on patients account,
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Education
High School Diploma -
George Jenkins
Lakeland, FLSkills
- HIPAA Compliance Certification
- Records Management
- Multitasking and Organization
- Account Reconciliation
- Commercial and Private Insurance
- Healthcare industry understanding
- Relationship building
- Decision-making abilities
- Time management
- Patient education
- Medical Billing Knowledge
Timeline
Sr Customer Service Rep
Lincare
04.2025 - Current
Specialty Equipment Tech
Lincare
12.2019 - Current
Customer Service Representative
Lincare
04.2018 - 12.2019
Up Front Review
Lincare
05.2017 - 04.2018
High School Diploma -
George Jenkins
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