Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Tonya Banks

WOODSTOCK,GA

Summary

Strategic results- oriented professional professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving Human Resources needs. Proven success in training, recruitment and retention. Skilled in process optimization and team leadership, consistently delivering results.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Atlanta Public Schools
07.2024 - Current
  • Lead operational and personnel functions for the Transportation Department.
  • Partner with leadership to align staffing, compliance, and training with organizational goals.
  • Manage reporting, data analysis, and accuracy of personnel records to support efficiency.

Transportation Personnel Generalist

Atlanta Public Schools
01.2022 - 06.2024
  • Supported recruitment, onboarding, and compliance for transportation staff.
  • Facilitated new employee orientation, training, and mentoring programs.
  • Ensured adherence to state and federal labor law compliance requirements.

Human Resource Records Management Specialist

Atlanta Public Schools
10.2014 - 01.2022
  • Processed personnel transactions using HRIS; maintained employee records in Image Director.
  • Assisted with Open Records requests and state-mandated CPI reporting.
  • Ensured data accuracy and compliance while researching HR/payroll policy updates.
  • Analyzed personnel documents to determine proper action steps.

Human Resource Customer Service Representative

Atlanta Public Schools
09.2013 - 10.2014
  • Handled high-volume inbound inquiries in a fast-paced call center environment.
  • Delivered superior customer service while ensuring compliance with HR policies.
  • Trained and mentored new service representatives; contributed to policy updates.

Human Resource Information Specialist

Atlanta Public Schools
01.2003 - 09.2013
  • Supported hiring managers in recruitment and staffing needs across the district.
  • Processed certification applications, salary adjustments, contracts, and disciplinary actions.
  • Prepared state/federal reports and analyzed transcripts for certification compliance.
  • Coordinated staffing for summer school and Saturday Academy programs.

Human Resource Assistant

Atlanta Public Schools
01.2000 - 01.2003
  • Conducted new employee orientations, including compliance/fingerprinting.
  • Assisted employees and applicants with HR procedures and policies.
  • Provided administrative support (scheduling, reporting, data entry, records management).

Education

B.S. - Business Management

University of Phoenix
Atlanta, GA
01.2013

Skills

  • HRIS & Data Management
  • Talent Management
  • Change Management
  • Compensation
  • Certification/Licensing
  • State & Federal Labor Law Compliance
  • Recruitment & Staffing
  • Training/Coaching
  • Process Improvement
  • Audits

Affiliations

  • Member, Society for Human Resource Management (SHRM)
  • Member, Alpha Kappa Alpha Sorority, Inc.

Certification

  • Leadership Certification University of West Georgia - August 2025

Timeline

Business Operations Manager

Atlanta Public Schools
07.2024 - Current

Transportation Personnel Generalist

Atlanta Public Schools
01.2022 - 06.2024

Human Resource Records Management Specialist

Atlanta Public Schools
10.2014 - 01.2022

Human Resource Customer Service Representative

Atlanta Public Schools
09.2013 - 10.2014

Human Resource Information Specialist

Atlanta Public Schools
01.2003 - 09.2013

Human Resource Assistant

Atlanta Public Schools
01.2000 - 01.2003

B.S. - Business Management

University of Phoenix

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