Tonya Bell
Grand Isle,LA
Summary
Dedicated Leader With 10 years experience in Aviation and Customer service. Trained in fuel quality management as well as knowledge with multiple aircraft. Looking to gain willful employment that will allow myself to use my leadership skills to better other employees, as well as make meaningful relationships with customers that will allow the company to grow and flourish.
Overview
10
10
years of professional experience
Work History
Heliport Dispatcher/CSR
Aport LLC.
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Directed dispatching, routing, and tracking Helicopters
- Completed manifests and flight paperwork for proper luggage, personnel and flight tracking.
- Oversaw fueling, cargo management with daily departures and arrivals.
- Managed fuel system daily and quality control of fuel
Heliport Dispatcher/CSR
Panther Helicopters Inc
12.2018 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted departure and arrival briefings.
- Managed flight itinerary updates and communicated changes to appropriate contacts to optimize movements and protect aircraft.
- Prepared daily flight plans and coordinated with logistics for seamless operations.
- Oversaw fueling, cargo management with daily departures and arrivals.
- Managed fuel system daily and quality control of fuel
HLO/ Ground Support
Cenergy International Services
05.2013 - 12.2018
- Trained in Fuel Quality Management, Sump sampling and Aircraft Identification
- Responsible for flight manifests, passenger briefing and escorting to and from aircraft.
- Monitored arrival, departure, parking, refueling,and loading of all aircraft
- Performed additional duties and special projects as assigned by area manager, maintained ramp and warehouse areas.
- Worked with fuel trucks and assisted with filling fuel transporters
Education
Cam High School
Anita, IASkills
- Customer Relations
- Fuel Quality Control
- Training Junior Team Members
- Heliport Management
- Aircraft Operations Procedures
- Aircraft Loading and Unloading
- Aircraft fueling
Timeline
Heliport Dispatcher/CSR
Aport LLC.
08.2022 - Current
Heliport Dispatcher/CSR
Panther Helicopters Inc
12.2018 - 08.2022
HLO/ Ground Support
Cenergy International Services
05.2013 - 12.2018
Cam High School
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