Tonya Bentley

Help customer s with trip planning.  Assist and sell local, weekly, monthly and yearly bus passes.  Responsible for handling cash procedures for selling bus and train tickets. 

Assist and help visually impaired.  Use computer to produce photo identification cards for senior citizens and people with disabilities. 

Worked in a Target call center. Helped employees with phone activation. 

Worked in an I-phone warehouse. Help process parts for phones. Pull material, pack boxes and place orders.  I would help process phone parts and prepare for delivery to the customer. 

• Took outbound call regarding research.
• Kept current on market and product trends to effectively answer customer questions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Achieved production goals by developing strong underwriting teams.
• Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
• Analyzed risk of loss related to catastrophe, possible loss or severity.
• Worked with colleagues to review, accept or deny new and renewal business.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.
• Developed, implemented and monitored new underwriting guidelines for the agency.

• Coordinated with store manager to initiate strategies to achieve sales and profit goals.
• Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.
• Reviewed and verified weekly and monthly store invoices.
• Processed credit and debit card payments and returned proper change for cash purchases.
• Process daily paper work.