Tonya Bogunia
Lyft, Uber, and Rides2U
SOUTHBEND,IN
9
years of professional experience
1
Certification
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Work History
School Photographer
1 Year 3 Months- Captured student and staff portraits using handheld camera equipment and standardized Lifetouch photography workflows.
- Guided students through posing and expressions to maintain consistent image quality.
- Reviewed images for focus, framing, and lighting before session completion.
- Set up and broke down photo stations efficiently across multiple school locations.
- Captured high-quality school portraits by utilizing professional photography equipment and lighting techniques.
Rideshare Driver
2 Years 8 Months- Navigated optimized routes using GPS and mapping apps to maintain efficient passenger pickups and drop-offs.
- Followed app-based ride requests, accepted trips promptly, and managed fare-related transactions accurately.
- Provided courteous customer service while assisting riders with entry, luggage, and trip-related questions.
- Maintained clean, safe vehicle conditions through routine inspections, fueling, and interior sanitization.
- Coordinated work across multiple rideshare platforms to maximize availability, efficiency, and service coverage.
- Resolved rider concerns professionally, supporting positive ratings and repeat-use experiences.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Achieved top driver status with consistent positive feedback from clients.
- Remained calm and poised in emergent situations.
Portrait Studio Manager
3 Years 11 Months- Led portrait studio operations, aligning scheduling, staffing, and session flow with customer demand.
- Trained photographers on posing, image quality standards, and portrait session procedures.
- Managed customer concerns, resolving service issues and maintaining positive studio experiences.
- Monitored sales goals and supported associates with product recommendations and checkout accuracy.
- Supervised equipment, supplies, and studio setup to maintain consistent portrait presentation standards.
- Partnered with district leadership to reinforce brand expectations, staffing needs, and performance compliance.
- Conducted regular performance evaluations, setting goals for individual growth and recognizing outstanding achievements of team members.
- Facilitated a safe work environment by implementing and enforcing strict safety protocols in accordance with industry standards and regulations.
- Increased client satisfaction by implementing efficient scheduling systems and streamlining studio processes.
- Led monthly team meetings focused on celebrating successes, identifying areas for improvement, sharing best practices, and discussing upcoming studio events or promotions.
- Collaborated with senior leadership on studio-wide initiatives aimed at enhancing overall performance metrics across key areas such as sales growth, customer satisfaction, and employee engagement.
- Maintained a clean and organized workspace, ensuring a professional environment for both staff and clients at all times.
- Strengthened client relationships through consistent follow-up communications, expressing gratitude for their business and soliciting valuable feedback on their experiences.
- Coordinated staff schedules to optimize coverage during peak hours and provide ample opportunity for team development activities.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Enhanced team productivity by providing clear expectations, guidance, and constructive feedback to staff members.
- Developed strong relationships with clients through excellent communication skills and attentive customer service.
- Oversaw training programs for new hires, ensuring they were fully prepared to deliver exceptional service in line with the studio's standards of excellence.
- Promoted a positive work culture by fostering open communication channels among team members, leading to higher employee morale and increased retention rates.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated daily production, ensuring timely image review, order processing, and studio readiness.
- Implemented workflow improvements that reduced delays across front-end and photography operations.
Photographer
3 Years 2 Months- Operated digital cameras, lighting equipment, and backdrops for high-volume photography workflows.
- Calibrated equipment and adjusted settings to maintain image quality across varied environments.
- Directed portrait sessions, guiding subjects into consistent poses and expressions.
- Reviewed captured images for focus, composition, and retake needs before submission.
- Managed session flow, coordinating schedules and keeping photo lines moving efficiently.
- Maintained studio equipment, props, and supplies to support uninterrupted production.
- Digitally edited photos to enhance appearance.
- Delivered courteous customer service while resolving photo session questions and concerns.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Built and maintained strong relationships with clients, resulting in a high rate of repeat business.
- Implemented backup strategies for photo shoots, ensuring no critical moments were missed due to equipment failure.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
- Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Selected and set up appropriate props, backdrops, and lighting.
- Assisted clients with creative ideas for photography needs.
- Captured stunning images for a variety of projects.
- Customized photography strategies based on intended use and client preferences.
- Utilized various types of camera equipment to capture best possible shots.
- Trained new photographers in use of camera equipment and editing software.
- Collaborated with clients to create engaging photo albums.
- Generated cost-effective solutions for clients' photography needs.
Dietary Cook
1 Year- Prepared therapeutic and regular meals according to diet orders and menu requirements.
- Verified portion control and recipe consistency to support accurate dietary service.
- Monitored food safety and sanitation standards throughout preparation, storage, and cleanup.
- Coordinated kitchen workflow to ensure timely meal service and smooth production.
- Adapted meal preparation for special diets, texture modifications, and resident preferences.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Followed standard recipes, menus and apportions according to established standards.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
- Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
- Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Monitored food temperatures throughout preparation and serving process.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
No Degree - Fine Arts/Photography
- Dean's List all year 99-21
- 4.0 GPA
High School Diploma
- Honor Roll 97-99
- Relevant Coursework: (yearbook editor) (newspaper photo editor)
- 3.9 GPA
Skills
Photography setup
Photo composition
Visual storytelling
Superb attention to detail
Decision-making
Problem-solving
Client relations
Project organization
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Patience with children
Certification
CPR
Timeline
School Photographer
Lifetouch National Schools
07.2025 - CurrentRead More
Rideshare Driver
Lyft, Uber, and Rides2U
02.2024 - CurrentRead More
Portrait Studio Manager
Lifetouch Portrait Studios/ Shutterfly
06.2021 - 05.2025Read More
Dietary Cook
Southfield Village
07.2018 - 07.2019Read More
Photographer
Lifetouch Studios
04.2018 - 06.2021Read More
Indiana University, South Bend
No Degree from Fine Arts/Photography
Read More
Riley High School
High School Diploma
Read More