Tonya Boyd
Douglasville,GA
Overview
34
34
years of professional experience
Work History
Apparel Associate
Walmart
08.2022 - 05.2023
- Delivered prompt, friendly service to Walmart
- customers in Walmart
- store.
- Delivered prompt, friendly service to Type customers in Type store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Developed loyal customer base by providing excellent customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Mortgage Collector (Call Center)
Ameriquest Mortgage
04.2004 - 07.2006
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Developed and documented collection procedures and policies to comply with government regulations.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Consumer Loan Processor
Parishioners Federal CU
10.1989 - 01.2001
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Education
Diploma - American History,English, Math
Walter Wellborn High School
Anniston, AL05.1972
Timeline
Apparel Associate
Walmart
08.2022 - 05.2023
Mortgage Collector (Call Center)
Ameriquest Mortgage
04.2004 - 07.2006
Consumer Loan Processor
Parishioners Federal CU
10.1989 - 01.2001
Diploma - American History,English, Math
Walter Wellborn High School