Overview
Work History
Education
Timeline
Generic

Tonya Boyd

Douglasville,GA

Overview

34
34
years of professional experience

Work History

Apparel Associate

Walmart
08.2022 - 05.2023
  • Delivered prompt, friendly service to Walmart
  • customers in Walmart
  • store.
  • Delivered prompt, friendly service to Type customers in Type store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Greeted customers, identified needs and provided product advice.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Developed loyal customer base by providing excellent customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.

Mortgage Collector (Call Center)

Ameriquest Mortgage
04.2004 - 07.2006
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Consumer Loan Processor

Parishioners Federal CU
10.1989 - 01.2001
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

Education

Diploma - American History,English, Math

Walter Wellborn High School
Anniston, AL
05.1972

Timeline

Apparel Associate

Walmart
08.2022 - 05.2023

Mortgage Collector (Call Center)

Ameriquest Mortgage
04.2004 - 07.2006

Consumer Loan Processor

Parishioners Federal CU
10.1989 - 01.2001

Diploma - American History,English, Math

Walter Wellborn High School

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Tonya Boyd