Tonya Bridges
Stedman,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, solving problems, and data entry. Maintains focus, dedication, and a positive attitude and to complete any task.
Overview
25
25
years of professional experience
Work History
Restaurant Server
Stedman Soda Shop
Steedman, NC
05.2019 - 05.2024
- As a key holder I opened the restaurant in order to get product prepared for the arrival of customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, and complete transactions.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
Pharmacy Technician
Matthews Drug Store
Clinton, NC
08.1999 - 04.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
CNA -
Sampson Community College
Clinton, NCSkills
- Detail oriented
- Service prioritization
- Professional Appearance
- Payment Processing
- Strong Work Ethic
- Exceptional customer service
- Reliable and Responsible
- High Energy and Stamina
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Inventory Management
- Courteous Phone Demeanor
Timeline
Restaurant Server
Stedman Soda Shop
05.2019 - 05.2024
Pharmacy Technician
Matthews Drug Store
08.1999 - 04.2014
CNA -
Sampson Community College