Tonya Briggs
Vestal,NY
Overview
22
22
years of professional experience
Work History
General Manager
Sky Zone
Vestal, NY
07.2018 - Current
- Operator of a multi-million dollar producing recreational facility that focuses on family entertainment, meeting KPIs, leadership, back end business functions, customer service from a communication, reporting and resolution standpoint.
- Team leadership including scheduling for four different areas and up to 200 shifts a week.
- Control of all budgets and revenue initiatives.
- Efficient in Workday systems and recruiting.
Owner/Designer
JT ZAAM Design Studio
Vestal, NY
10.2007 - 07.2018
- Graphic Design for several print media design, interior decorating, furniture refurbishing, painting and many other forms of art as a freelancer.
Owner and Operator
AIM Fitness
Norwich, NY
01.2009 - 09.2015
- Owner and Operator of a fitness facility that encompassed several approaches to fitness training.
- Community outreach initiatives and all operational functions of the business.
Lead Production Designer
ADS Creative Consulting Services
Norwich, NY
05.2004 - 01.2008
- Lead production designer for Agway Corporate projects.
- Use of InDesign for magazines, flyers and other forms of print media.
- Quality assurance of all items before going to print.
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Education
Bachelor of Arts - Visual Communications
Cazenovia College
Cazenovia, NY 08.2000 - 05.2024
Skills
Microsoft Office Suite
Leadership and team building
Verbal and written communication
Troubleshooting expertise
Purchasing
Sound judgment
P&L management
Business administration
Schedule management
Efficient multi-tasker
Customer relationship management
Administrative skills
Timeline
General Manager
Sky Zone
07.2018 - Current
Owner and Operator
AIM Fitness
01.2009 - 09.2015
Owner/Designer
JT ZAAM Design Studio
10.2007 - 07.2018
Lead Production Designer
ADS Creative Consulting Services
05.2004 - 01.2008
Bachelor of Arts - Visual Communications
Cazenovia College
08.2000 - 05.2024