Tonya Caldwell
Prescott,AR
Summary
Results-oriented individual with a proven track record in managing operations and enhancing customer experiences. Skilled in problem-solving and effective communication, contributing to operational efficiency and client satisfaction.
Overview
2021
2021
years of professional experience
2
2
Certifications
Work History
Customer Service Cashier
Walmart Neighborhood Mkt
Greenville , TX
02.2017 - 10.2020
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Managed cash register, balancing cash drawer at shift end.
- Maintained cleanliness and organization of checkout area.
Licensed Realtor
First Choice Realty
Greenville, Texas
2014 - 2017
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Researched local zoning regulations and deed restrictions prior to listing a property.
- Maintained knowledge of local real estate regulations and market conditions.
Owner/Operator
Artistic Tile and Granite
Austin, Texas
1998 - 2014
- Managed daily operations of tile and granite installation projects.
- Oversaw inventory management for quality tile and granite products.
- Coordinated scheduling for installation teams and client appointments.
- Trained new staff on installation techniques and customer service standards.
- Developed vendor relationships to secure high-quality materials for projects.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
VP of Operations
Triple C Construction
Brigantine, New Jersey
1987 - 1998
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Facilitated team meetings and workshops to align on goals and strategies.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw daily operations for construction projects, ensuring compliance with safety standards.
Education
Some College (No Degree) - Business And Managerial Economics
Richland Community College
Dallas, TXSkills
- Point-of-sale systems
- Cash handling
- Customer inquiries
- Inventory management
- Sales transactions
- Customer relationship management
Certification
Texas Real Estate License
Timeline
Customer Service Cashier
Walmart Neighborhood Mkt
02.2017 - 10.2020
Licensed Realtor
First Choice Realty
2014 - 2017
Owner/Operator
Artistic Tile and Granite
1998 - 2014
VP of Operations
Triple C Construction
1987 - 1998
Some College (No Degree) - Business And Managerial Economics
Richland Community College