Tonya Campbell
Summary
Results-driven Customer Relations Consultant recognized for high productivity and efficient task completion. Specialize in conflict resolution, customer satisfaction analysis, and CRM software management. Excel in communication, empathy, and problem-solving to enhance customer experience. Committed to leveraging these skills to drive positive outcomes and build lasting client relationships.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Consultant
Harris Teeter
Charlotte
06.2025 - 12.2025
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to maintain store appearance and organization.
- Engaged customers in friendly conversation to build rapport and trust.
- Created detailed reports on customer interactions for management review.
- Responded to customer inquiries and complaints via phone, email, and in-person.
- Created strategies to increase customer loyalty and retention rates.
Insurance Specialist II
TTEC
Concan
12.2019 - 11.2024
- Managed client inquiries to ensure accurate insurance information delivery.
- Processed claims efficiently using company-specific software and tools.
- Collaborated with team members to resolve complex client issues effectively.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Medical Customer Service Representative
Meduit
Charlotte
12.2017 - 11.2019
- Assisted patients with inquiries regarding medical billing and insurance processes.
- Managed incoming calls from patients, addressing concerns and providing information.
- Coordinated with healthcare providers to resolve billing discrepancies effectively.
- Educated patients on payment options and financial assistance programs available.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Processed payments for medical services rendered using appropriate software applications.
Health Benefits Advisor
Amerisource Bergen - The Lash Group
Charlotte
02.2012 - 08.2017
- Maintained telephone and electronic contact to initiate correspondence and appropriate follow-up with prospective organizations.
- Performed administrative tasks such as filing paperwork, creating spreadsheets, and scheduling appointments.
- Developed presentations that explained the various aspects of health benefits plans in a clear manner.
- Collaborated with internal departments to coordinate the delivery of services to customers.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Education
Bachelor of Arts - Biology
Francis Marion University
Florence , SC 08.1992 - 12.1996
Skills
- Customer relationship management
- Claim processing
- Health insurance regulations
- Active listening
Timeline
Customer Relations Consultant
Harris Teeter
06.2025 - 12.2025
Insurance Specialist II
TTEC
12.2019 - 11.2024
Medical Customer Service Representative
Meduit
12.2017 - 11.2019
Health Benefits Advisor
Amerisource Bergen - The Lash Group
02.2012 - 08.2017
Bachelor of Arts - Biology
Francis Marion University
08.1992 - 12.1996