Tonya Cheatham

I received and verified doctors orders from various offices. I am proficient in Order Facilitator and Athena.

• Built professional relationships with service providers.
• Provided education and instruction to referral sources on referral processes.
• Assisted with completion of referral forms and verified data accuracy and completion
• Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
• Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Performed various administrative tasks by filing, copying and faxing documents.

• Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Kept building spaces premises clean inside and outside.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
• Cultivated warm relationships with regular customers.

• Communicated with patients, ensuring that medical information was kept private.
• Reduced wait times at events by developing a fast and effective check-in process for guests.
• Used AS400 and Medhost to record and organize patient insurance and medical information.
• Entered patient information into payment system accurately for billing purposes.
• Completed registration paperwork, verifying accurate patient information.
• Upheld HIPAA regulations and standards for protecting patient information.
• Confirmed patient demographics and updated practice management software for accuracy.
• Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
• Accurately collected and verified patient demographic information for seamless recordkeeping.
• Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
• Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
• Operated standard office software applications to compile data and prepare information and correspondence.
• Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
• Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
• Streamlined registration process by implementing efficient data entry and filing systems.
• Answered patient questions and inquiries regarding registration process and documentation.