Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Christie

Summerville,SC

Summary

Dynamic ramp agent with FedEx Express, skilled in enhancing operational efficiency and ensuring safety compliance. Proven ability to lead teams and implement training programs, driving performance improvements. Expertise in ground support equipment operation and regulatory adherence, consistently achieving high standards in freight handling and delivery.

Overview

10
10
years of professional experience

Work History

Ramp Agent/GSE Administrator

FedEx Express
North Charleston, SC
11.2023 - Current
  • GSE Administrator responsible for properly training ramp personnel on policies and procedures, proper handling and operation of all GSE equipment, safety and security measures, wing walking, and accurate marshalling of aircraft to and from the gate.
  • Operate a diverse range of ground support equipment, including tow tractors, belt loaders, sort platforms, cargo loaders, and GPUs.
  • Safely lift, load, unload, and transport freight, bulk, and/or containers/pallets from aircraft to CTVs, to the station.
  • Precisely guide aircraft, Boeing 757, ATR 72 and ATR 42, to and from gate positions with efficiency and accuracy.
  • Conduct thorough inspections of ramp areas adjacent to the gate and aircraft for debris.
  • Conduct pre- and post-trips on all GSE, and promptly report any equipment malfunctions to vehicle maintenance to minimize disruption in operational efficiency.
  • Ensure compliance with all federal, state, municipal, airport authority, and FedEx security requirements, maintaining strict adherence to safety and security protocols at all times to uphold the highest standards of safety for personnel, aircraft, and freight.
  • SIDA signatory

Operations Manager

FedEx Express
North Charleston, SC
04.2021 - 11.2023
  • Managed and oversaw PM operations, including transporting freight from Charleston to Columbia, and launching outbound feeders during the holiday months.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Ramp Handler/Courier

FedEx Express
North Charleston, SC
10.2014 - 04.2021
  • Precisely guide aircraft to and from gate positions with efficiency and accuracy.
  • Safely lift, load, unload, and transport freight, bulk, and/or containers/pallets from the aircraft to the airport.
  • Execute the delivery of freight to designated recipients with precision and attention to detail, strictly adhering to established procedures and documentation requirements to guarantee proper handling and timely delivery.
  • Operate a diverse range of ground support equipment, including tow tractors, belt loaders, cargo loaders, and sort platforms.
  • Adhere to all safety polices and procedures.

Education

Bachelor of Science - Health Sciences

Medical University of South Carolina
Charleston, SC
05-2005

Associate of Science - Health Sciences

Trident Technical College
North Charleston, SC
05-2000

Skills

  • Safety compliance
  • Operational efficiency
  • Team leadership
  • Regulatory compliance
  • Problem solving
  • Critical thinking
  • Team training

Timeline

Ramp Agent/GSE Administrator

FedEx Express
11.2023 - Current

Operations Manager

FedEx Express
04.2021 - 11.2023

Ramp Handler/Courier

FedEx Express
10.2014 - 04.2021

Bachelor of Science - Health Sciences

Medical University of South Carolina

Associate of Science - Health Sciences

Trident Technical College

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Tonya Christie