Tonya Clarke
Pinson,AL
Summary
Energetic and self-motivated individual seeking to join an organization where excellent customer service skills will be utilized in responding to customer complaints and taking action as necessary. 20 Years of experience in bringing exceptional planning on client-focused programs and services. Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player.
Overview
23
23
years of professional experience
Work History
Library Assistant III Adult/ Teen and Periodicals Department
Birmingham Public Library
06.2001 - Current
- Provide circulation and reference services, including research utilizing
- Internet and various databases
- Advise readers on fiction and young adult literature
- Create and maintain booklists and displays
- Process and maintain magazine and newspaper collections
- Mentoring and training coworkers
- Prepare, track, and process bindery shipments
- Operate the switchboard and provide clerical assistance
- Teach the use of the library and its resources
- Promote the importance of the library in the community
- Answer telephone calls and e-mails to satisfy various public queries
- Recommend good reading material to increase the number of readers
- Provide information service to multiple businesses
- Work as a technology mediator by assisting people in using technology to gain information.
- Prepare a presentation about the library for the public
- Organize and coordinate different projects and services for users
- Assist the public in accessing the Internet and other technical services.
- Organized circulation desk with over 100 books and periodicals to be checked out.
Education
Master of Science - Library And Information Science
The University of Alabama
Tuscaloosa, AL12.2024
Bachelor of Science - Psychology
Capella University
Minneapolis, MN12.2015
Associate - Psychology
Lawson State Community College
Birmingham, AL05.1998
Skills
- Microsoft Office
- Interpersonal Skills
- Effective verbal communication skills
- Excellent customer service skills
- Teaches Basic American Sign Language
- Written and oral communication
- Cataloging
- Community Outreach
- Telephone Etiquette
- Reference Services
- Electronic Resources
- Inter-library loans
- Children's programs
- Literary knowledge
- Staff Supervision
- Reader's advisory
- Document Scanning
- Materials Ordering
- Supplies Ordering
- Computer Troubleshooting
- Event Planning
- Attention to Detail
- Problem-Solving
Attributes
- Professionalism
- Enthusiasm
- Flexibility
- Leadership
References
- Laura Gentry, Librarian/Department Head, Springville Road Library
- Yolanda Hardy, Librarian Coordinator, Eastern/Southern Regionals
Timeline
Library Assistant III Adult/ Teen and Periodicals Department
Birmingham Public Library
06.2001 - Current
Master of Science - Library And Information Science
The University of Alabama
Bachelor of Science - Psychology
Capella University
Associate - Psychology
Lawson State Community College
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