Tonya Cordoba
Shoneys RMS
Tampa,FL
1998
years of professional experience
Dynamic professional with a strong work ethic and self-motivation, experienced in healthcare and customer service roles at Well Care Health Plans. Proven ability to enhance patient care coordination and streamline operations, leveraging housekeeping skills and reliability to achieve high standards of service and compliance.
Work History
Commercial Cleaner
Medicaid Field Agent
17 Years 2 Months- Conducted patient outreach to facilitate enrollment in health plans.
- Assisted in the coordination of wellness programs and preventive services.
- Collaborated with healthcare providers to ensure accurate patient referrals.
- Managed documentation and maintained compliance with health regulations.
Agent Support Rep
18 Years 4 Months- Provided administrative support to agents, ensuring efficient workflow and timely communication.
- Assisted in managing inquiries, effectively resolving issues to enhance agent satisfaction.
- Coordinated training sessions for new agents, fostering a collaborative team environment.
- Streamlined document processing procedures, improving turnaround times for agent requests.
Agent Sales Rep
22 Years 4 Months- Assisted members with enrollment processes and benefits inquiries to enhance customer satisfaction.
- Coordinated communication between clients and health plan representatives for streamlined service delivery.
- Analyzed member feedback to identify trends and recommend improvements in services provided.
- Supported training sessions for new agents, ensuring consistency in operational procedures and compliance.
Agent Marketing Manager
29 Years 4 Months- Provided support for case management processes, enhancing patient care coordination.
- Assisted in resolving member inquiries, ensuring timely and accurate responses.
- Maintained up-to-date knowledge of healthcare policies and procedures to ensure compliance.
- Collaborated with interdisciplinary teams to streamline patient access to services.
DeAnta Entry Clerk
29 Years 6 Months- Processed incoming shipments, ensuring accurate inventory records and timely distribution.
- Maintained organized filing systems for shipping and receiving documents.
- Assisted in data entry for inventory management using warehouse management software.
- Coordinated with team members to streamline order fulfillment processes.
Dining Room Manager
3 Years 3 Months- Managed daily dining room operations, ensuring high standards of service and cleanliness.
- Developed training programs for staff to enhance customer service skills and operational efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock and minimize waste.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
Education
Licensed Insurance Professional - Health , Life Insurance And Variable Annuities
GED
Skills
Strong work ethic
Self-motivation and initiative
Housekeeping skills
Reliability and punctuality
Timeline
Medicaid Field Agent
Physicians Health Plans
06.2009 - 2014Read More
Agent Support Rep
Umbrella Group of Tampa
04.2008 - 2009Read More
Agent Sales Rep
Health Plan Services
04.2004 - 2008Read More
Agent Marketing Manager
Well Care Health Plans
04.1997 - 2004Read More
DeAnta Entry Clerk
Tropical Sportswear
02.1997 - 1998Read More
Dining Room Manager
Shoneys RMS
01.1994 - 04.1997Read More
Commercial Cleaner
Self Employed
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Florida School of Insurance
Licensed Insurance Professional from Health , Life Insurance And Variable Annuities
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King High School
GED
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