Tonya C. Pillow

• Provide Operational support to customers and end users of the SBaaS service. Manage a blended team of project/program managers and technical subject matter experts: development, coaching and mentoring of the team. Manage the hiring, staffing and maintenance of an effective workforce, which includes career development, performance management, and pay management for team members. Manage the hiring, staffing and maintenance of an effective workforce, which includes career development, performance management, and pay management for team members. Influence individuals regarding issue resolution, problem solving, or championing the project management value proposition.

Selected projects and accomplishments:

• DAS Due Diligence Lead for Storage and Back-up: Lead Team through data gathering and controlled transfer of service from the existing model to deliver seamless service continuity, ensuring a positive end user experience.
• Dell Pro Bono Team Lead 2022: Selected to Lead a Team of Dell employees on a project to work with a selected Non-Profit (PCs for People) to consult and provide recommendations for redesigning the customer experience of signing up for technology access with PCs for People.
• .Dell/Microsoft Pro Bono Team Lead 2023: Selected as Lead for a joint effort between Dell and Microsoft to provide Consulting services for the Non-Profit “Ann Cephus Family Fund”.
• Tell Dell Rockstar 2022-2025
• Game Changer Award and several Inspire Awards

• Support program management practice for variety of managed service contracts with federal agencies across the country. Provide oversight of all resources and activities for assigned programs. Ensure performance requirements are satisfactorily met and / or exceeded. Coordinate contractor resources, stakeholder relationships, and expectations. Formulated timely and effective corrective action plans, addressing any identified program issues.

• Lead Multi-Functional teams through all service implementation and product development activities. Orchestrated the activities of multiple functional disciplines to deliver products and services to the customer. Accountable for the success of Digital Network Projects ensuring that solutions are sustainable and consistent with IT design and architecture practices.

Selected projects and accomplishments:

• Managing “Global SD-WAN project”: Creating project plans for global deployment of SD-WAN.
• Completed “Site Separation” activities: As a part of the company separation between Carrier and UTC, I performed activities to ensure all sites were digitally and physically separated by Legal Day one.
• Completed evaluation of Web/Video conferencing solutions: Lead company through an evaluation of WebEx and Zoom conferencing solutions to migrate users away from existing UTC platform as required due to companies separating.

• Responsible for evaluating SunTrust’s cybersecurity maturity and risk posture at an enterprise level. Assessments were based on the 2019 roadmap around the NIST Cybersecurity (CSF) Self-Assessment and the Cyber Risk Assessment. These assessments required coordination between multiple departments/teams across Enterprise Information Services (EIS) and beyond into other Corporation Functions (Legal, Risk, HR, etc). Responsible for assisting with completing the 2019 NIST Cybersecurity Self-Assessment. Which included participating in planning gathering sessions with subject matter experts, documenting results, aggregating reporting, and validating results with key stakeholders.

Selected projects and accomplishments:

• Completed Assessment of all Business Units: Completed environment assessments and presented each environment with recommendations for getting the environments into compliance.
• Created Cybersecurity Framework Methodology Comparison Chart: Created comparison charts for various methodologies to evaluate possibly changing frameworks in 2020.

• Lead multifunctional team to effectively govern the team within Enterprise Services Organizations managing a Team of Cyber Security Architects/Analysts. The Team was responsible for addressing the entire program lifecycle and audit readiness, including remediation as needed with primary focus on NIST 800-171. Managed and provided guidance to a team of geographically dispersed Cybersecurity Engineers/Analysts.

Selected projects and accomplishments:

• Created “Remediation Plans”: Created documents detailing processes and procedures to accomplish remediation efforts around configuration management, data management and risk management.
• Implemented “Remediation Plans”: Working with InfoSec, Sector environment owners and stakeholders based on the environment we created a remediation plans to ensure environments were remediated and audit ready.
• Completed Remediation of 3 large complex environments: Lead Team through the completion of remediation of 3 large complex environments.

• Support Enterprise by managing the current audio & video services deployed within the Enterprise. Responsible for selecting, deploying, and adoption of audio/video services in the enterprise, including audio and video delivered and consumed from PCs, phones, tablets, mobiles and room video systems for 80,000+ employees worldwide. Oversee the execution of projects by Project Managers. Report service status to executive steering committee and the Sector CIO.

Selected projects and accomplishments:

• Implemented new Enterprise Conferencing Service: Lead Team through an evaluation, selection and implementation of a new Enterprise Conferencing solution.
• Video Teleconferencing (VTC) Study: Currently leading Team through an analysis of VTC solutions which began with an evaluation of 2 incumbent suppliers as well as 6 top suppliers in the VTC space. The Team is in the final evaluation stage.
• Video Teleconferencing Governance: Facilitating the creation and implementation of an Enterprise Governance Model for Video Teleconferencing.

• Support global Enterprise in pursuit of strategic business initiatives. Lead Emerging Technology special projects for the Client Computing & Communications (C3) Tower. Manage relationships between C3 Tower and Strategic Partners/Vendors.

Selected projects and accomplishments:

• Unified Mobility Study: Developed strategy to integrate additional wireless options inclusive of emerging technologies, applications, and user trends to expand support model while minimizing costs.
• EFax: Managed move from multiple department/sector Fax solutions to Enterprise eFax solution for 200k employees, resulting in $1.7M savings. Includes change management and training processes.
• 2012 Savings: $14.1 million uncovered & tracked by developing savings tracker for C3 Tower.
• In Building Solution: Working with AT&T & Verizon to improve cell reception at various sites with the implementation of “distributed antenna systems”. Completed one site with build out costs about $500K (covered by AT&T) which just turned on air LTE which give the site 16GB download and 12 GB upload. Six additional sites slated for upgrades.
• Accessibility Study: Conducting study to ensure that all products and services under C3 Tower are in compliance with section 508 of the Rehabilitation Act of 1973.
• Generalist Role: Evaluated operating model and delivery of services by C3 Tower to find opportunities for cost efficiencies and operational improvements by combining DSP and telephony services under one function. Lead cross functional team tasked with streamlining Desktop support into Generalist Model.
• Vendor Management: Executive Briefings & Quarterly Business Reviews with Strategic Suppliers.
• TCO/Audit Review: Conducted and lead TCO/Total Cost of Ownership project.
• Women of Color Rising Star winner for Northrop Grumman Enterprise Shared Services.

• Supported IS Executives, Program Office, and Integrated Systems Western Region (ISWR) in pursuit of strategic business initiatives. Managed $30M dollar direct IT budget and $2M IT Capital Asset budget supporting customer requirements for strategic business initiatives as well as daily operations of ISWR. Supported strategic IT programs, purchasing capital items, operations, PC’s, networks, phones, cells, Blackberry’s, Email and Network accounts, Ticket Priorities, maintenance contracts and other strategic business area support.

Selected projects and accomplishments:

• Developed IT vision and budget estimates (total $12 million) through 2012.
• Secured $2 million in Capital Funding for 2010 instrumental in PMO Director meeting annual AOP Goals.
• Drove innovative development of ITECH Web Site which provides self-help site for customers.
• Developed Project Plans and Schedules for Text to Speech, Edwards AFB Courseware classroom.
• Lead implementation of Cyber Café for use by shop floor mechanics.
• Lead evaluation team for Text to Speech Trade Study.
• Lead innovative study for Biometrics usage on production floor.
• Created Processes and Procedures and Work Breakdown Structure for Site ITPM role.
• Member of Six Sigma Green Belt team addressing content management and SAN storage cost
• Executed authority for expenditures process, staffing, and developed expenditure profiles.
• Drove Executive Support Team to provide IT support to Sector VPs and Functional VPs.
• Approve all ISWR iBUY purchases and IT Change Notices impacting ISWR.
• Identified cost saving opportunities for current network billing by proposing consolidation of data services.

• Managed team to propose $80M Project to implement new Regional Customer Service Center (RCSC) for LA MTA. Created Project Plan for use on first year design and build phase. Staff of 36.
• Worked with third party vendors to build out location for RCSC as well as train new employees.

• Managed five stages (initiation, planning, production, monitoring, and completion) of development as well as all five variables (time, cost, quality, scope and risk) of projects for local, voice, MIS, data and large IT projects for Fortune 500 companies from conception to post- implementation. Developed training materials for CSMs on data product offerings and internal AT&T systems. Lead all communication between customers and internal AT&T departments. Clients included Korn Ferry International, Apple One & TV Guide Network.
• Provided monthly status/stewardship reports on health and performance of clients’ network to VP level which was used to communicate change management and communication strategies.
• Worked with internal AT&T customers to ensure successful completion of projects and to link change efforts with project objectives.
• Using change management and communication plan, consulted clients on upgrades of services to optimize performance of current network. Developed and maintained relationships with key stakeholders.
• Developed and managed change communication strategy used to track projects. Strategy was adopted department-wide and used for all clients for weekly conference calls to provide feedback on projects.
• Trained customers on use of AT&T’s Interactive Advantage, a web based tool, that allows customers to provide basic maintenance to all of their accounts under a Master Customer Number.
• 100% Club winner. Performance Award (Stock Options) from Regional Vice President.