TONYA CRAIG
Moyock,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
TRANSITIONAL CARE COORDINATOR
AETNA BETTER HEALTH OF VA
Norfolk, VA
01.2019 - 09.2021
- Collaborated with community agencies to coordinate resources for transitioning patients into their home environment.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Facilitated communication between hospital staff, primary care physicians, and other healthcare professionals involved in the transition process.
- Provided counsel and emotional support to family members throughout transition process.
- Identified barriers that impede successful transitions from one level of care to another.
NURSE CASE MANAGER
BON-SECOUR
Norfolk, VA
10.2018 - 10.2019
- Facilitated the transition of care from post hospitalization, ER discharges and skilled nursing facilities back into the home.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Provided education to patients and their families on disease management, medications and other treatments.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
NURSE CASE MANAGER
OPTIMA HEALTH
Virginia Beach, VA
02.2016 - 08.2018
- Case Management experience working with the Addiction and Recovery program with emphasis on the opioid crises.
- Responsible for the provision of comprehensive care plans and coordination of services for the above patients.
- Collaborated with the healthcare team, patient and caregiver to manage care and transitions within the continuum of care.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
ASSISTANT DIRECTOR OF NURSING
CONTINUUM PEDIATRIC NURSING
Chesapeake, VA
04.2012 - 02.2016
- Performed initial assessments of all patients to determine if they met admission criteria.
- Developed initial and ongoing plans of care and revised as necessary based on patients' needs.
- Performed on site supervisory and teaching visits for evaluation of staff.
- Reviewed documentation to ensure compliance with regulations.
- Communicated with physicians and referral sources regarding patients' condition and needs.
- Initiated appropriate preventative and rehabilitative nursing procedures.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Monitored development, implementation and updates of individualized care plans.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Evaluated staff performance and prepared accurate reports detailing findings.
Education
Bachelor of Science - Nursing
Old Dominion University
Norfolk, VA04.2000
Skills
- Decision Making
- Verbal and Written Communication
- Attention to Detail
- Compassionate and Caring
- Clear Patient Communication
- Community Program Coordination
- Critical Thinking
- Interdisciplinary Collaboration
- Medical Terminology Knowledge
- Hipaa Compliance
Timeline
TRANSITIONAL CARE COORDINATOR
AETNA BETTER HEALTH OF VA
01.2019 - 09.2021
NURSE CASE MANAGER
BON-SECOUR
10.2018 - 10.2019
NURSE CASE MANAGER
OPTIMA HEALTH
02.2016 - 08.2018
ASSISTANT DIRECTOR OF NURSING
CONTINUUM PEDIATRIC NURSING
04.2012 - 02.2016
Bachelor of Science - Nursing
Old Dominion University
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