Tonya Craig
Cherokee,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
PT Clerk
Cherokee Indian Hospital
Cherokee, NC
06.2023 - Current
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Secretary
Eastern Band Of Cherokee Indians
Cherokee, NC
03.2022 - 06.2023
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Coordinated meeting logistics such as room reservations and catering services.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Assisted with accounts receivable and accounts payable functions.
- Produced and distributed memos, newsletters, and other forms of communication.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
PT Clerk
Cherokee Indian Hospital
Cherokee, NC
03.2021 - 03.2022
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Inventoried and ordered materials, supplies and services.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Troubleshot office equipment, computer hardware and software issues.
Case Management Support
Cherokee Indian Hospital
Cherokee, NC
03.2019 - 03.2021
- Provided case management support to assist clients in accessing community resources such as housing assistance or mental health counseling.
- Provided case management support for clients referred through the program.
- Delivered optimal administrative, customer service and case management support.
- Offered knowledgeable outreach and office-based case management support to adults coping with challenges.
- Provided ongoing case management support to ensure access to appropriate services and resources.
- Provided case management support to ensure client needs were met in a timely manner.
- Ensured compliance with applicable laws and regulations related to case management services.
- Provided administrative support to management team by preparing agendas, presentations materials, minutes of meetings.
- Attended meetings with other healthcare providers to discuss case management issues.
- Provided administrative support to the finance department, including filing, data entry, and document management.
- Assisted physicians by providing technical support during complex cases.
- Provided case management services to ensure access to needed medical, social, educational, and other services.
- Participated in regular team meetings discussing case management strategies for clients.
- Provided guidance and support to junior staff members in daily tasks related to area supply management.
- Provided case management services and referrals to individuals requiring additional assistance.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Engaged in regular case reviews with team members to ensure that all clients are receiving adequate support services.
- Contributed to interdisciplinary team meetings discussing case management plans for complex cases.
- Performed case management duties such as coordinating appointments or making referrals when indicated.
- Provided support for existing partnerships, including contract management, dispute resolution, and communications.
- Provided case management services to clients and their families including crisis intervention, advocacy, service coordination, referral and follow-up services.
- Provided administrative support to the design team, including file management and scheduling meetings.
- Provide administrative support to management when needed.
- Attended continuing education classes related to case management techniques and new developments in healthcare technology.
CNA/Clerk/Typist
Cherokee Indian Hospital
Cherokee, NC
12.2016 - 03.2019
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Conducted patient education on health maintenance and disease prevention.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Answered telephones, routed calls and took messages.
- Typed correspondence, memos, reports and other documents from rough drafts or corrected copy.
- Greeted visitors and directed them to the appropriate personnel.
- Operated office equipment such as computers, copiers, scanners and fax machines.
- Provided administrative support to staff members including scheduling meetings and appointments and maintaining calendars.
- Checked accuracy of data entered into database programs before submitting it for processing.
- Proofread typed material for spelling errors, grammar mistakes and formatting issues.
- Assisted with research projects by gathering information from various sources.
- Responded promptly to customer inquiries regarding services offered.
- Scanned documents into electronic filing system.
- Responded to telephone and email requests for information.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Documented and shared daily meeting minutes.
- Applied administrative skills in support of team members.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Complied with security policies and kept information confidential.
Education
Bachelor of Science - Health Admini
University Phoenix
12-2024
CNA - Nursing
Southwestern Community College
Sylva, NC03-1994
Skills
- Customer service
- Flexible and Adaptable
- PPE use
- PPE Compliance
- Attention to Detail
- Communication
- Microsoft Office
- Friendly, Positive Attitude
- Customer Relations
Timeline
PT Clerk
Cherokee Indian Hospital
06.2023 - Current
Secretary
Eastern Band Of Cherokee Indians
03.2022 - 06.2023
PT Clerk
Cherokee Indian Hospital
03.2021 - 03.2022
Case Management Support
Cherokee Indian Hospital
03.2019 - 03.2021
CNA/Clerk/Typist
Cherokee Indian Hospital
12.2016 - 03.2019
Bachelor of Science - Health Admini
University Phoenix
CNA - Nursing
Southwestern Community College
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