Tonya Davis
Augusta,GA
Summary
Driven by a goal-oriented mindset, I enhanced team productivity and customer satisfaction at Oasis Home Call Services through superior complaint handling and workflow management. Skilled in client relationship building and adept at leveraging both hard and soft skills, I consistently deliver results that exceed employer expectations, demonstrating a proven ability to adapt and thrive in dynamic environments.
Overview
6
6
years of professional experience
Work History
Oasis Home Call Services
Call Service Representative
Augusta Georgia
01.2010 - 06.2012
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Sears Logistics Warehouse
Commissioned Saie Consultant
Augusta Georgia
01.2009 - 09.2010
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Lowe"s Home Improvement
Customer Sale Associate Home Decor
Augusta Georgia
02.2008 - 03.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Trinity Hospital
Housekeeping
Augusta Georgia
05.2006 - 12.2007
- Improved patient satisfaction by implementing a comprehensive customer service training program for hospital staff.
- Enhanced public relations efforts by representing the hospital at community events and engaging with media to promote positive news stories and accomplishments.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Enhanced patient care by collaborating with medical professionals to develop evidence-based clinical protocols.
Education
High School Diploma -
Academy Of Richmond County High School
Augusta, GA05.2002
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
Timeline
Oasis Home Call Services
Call Service Representative
01.2010 - 06.2012
Sears Logistics Warehouse
Commissioned Saie Consultant
01.2009 - 09.2010
Lowe"s Home Improvement
Customer Sale Associate Home Decor
02.2008 - 03.2009
Trinity Hospital
Housekeeping
05.2006 - 12.2007
High School Diploma -
Academy Of Richmond County High School