Tonya Desanto
Finger Lakes Area Counseling & Recovery Agency
Sodus,NY
7
years of professional experience
Dynamic Peer Advocate skilled in relationship cultivation, motivational interviewing, and enhancing client satisfaction. Committed to fostering supportive environments and delivering exceptional customer service in recovery journeys.
Dedicated peer advocate with expertise in crisis intervention and relationship cultivation. Proven ability to enhance community connections and provide essential resources for individuals navigating recovery.
Work History
Peer Advocate
3 Months- Facilitated group discussions to enhance coping strategies and community connections.
- Provided peer support to individuals navigating recovery journeys.
- Assisted clients in accessing resources and services for mental health needs.
- Collaborated with team members to create a supportive environment for clients.
- Supported outreach initiatives to raise awareness about available recovery resources.
Account Manager
1 Year 2 Months- Developed and maintained strong relationships with key clients to enhance satisfaction.
- Managed client accounts, ensuring alignment with service delivery expectations.
- Coordinated project timelines and deliverables to meet client needs effectively.
- Implemented feedback mechanisms to improve service quality and client retention.
- Analyzed client data to identify opportunities for upselling services and solutions.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Store Manager
4 Years 10 Months- Led team to achieve sales targets through effective staff training and performance management.
- Developed promotional strategies to enhance customer engagement and increase foot traffic.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Fostered a positive work environment, mentoring staff to improve service quality and teamwork.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
- Chemical Dependency Counselor
Skills
Peer support
Recovery support
Motivational interviewing
Community outreach
Self-care techniques
Crisis intervention
Boundary setting
Teamwork and collaboration
Relationship cultivation
Client advocacy
Timeline
Peer Advocate
Finger Lakes Area Counseling & Recovery Agency
05.2026 - CurrentRead More
Account Manager
A-Verdi
04.2024 - 06.2025Read More
Store Manager
Jockey Outlet
06.2019 - 04.2024Read More
Finger Lakes Community College
from Chemical Dependency Counselor
Read More