Tonya Dotson
Cedar Park,United States
Summary
Detail-oriented administrative professional with a strong background in office operations and document management. Expertise in streamlining workflows and enhancing compliance, resulting in significant operational improvements. Committed to fostering a welcoming environment while supporting organizational objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
The Administrative and Front Desk / HR Assistant
Satellite Industries
Cedar Park, TX
03.2023 - 09.2026
- Acted as the primary point of contact for employees, visitors, vendors, and guests, creating a professional and welcoming atmosphere.
- Supervised the daily operations of the corporate office and maintained its professional appearance using Microsoft Office Suite.
- Managed the corporate calendar, including scheduling meetings, reserving conference rooms, and organizing office-wide schedules.
- Assisted with scheduling complex meetings involving multiple departments and senior leadership.
- Coordinated office maintenance, repairs, building access, and facility-related needs to ensure a functional and welcoming work environment.
- Managed incoming and outgoing mail, packages, deliveries, and courier services efficiently.
- Monitored office supplies, maintained optimal inventory levels, and executed timely reordering.
- Coordinated administrative projects and special assignments.
- Cultivated a positive and engaging experience for all employees and visitors.
- Collaborated with HR and other departments on company-wide initiatives and celebratory events.
- Facilitated onboarding processes for temporary hires, enhancing their integration and familiarity with office protocols and resources.
- Streamlined onboarding process for new hires, facilitating their integration into company culture and team dynamics.
- Ensured a smooth transition and comprehensive integration for new employees into the company culture and daily operations.
- Proactively identified potential issues and took the initiative to implement effective resolutions.
- Maintained strict confidentiality when handling sensitive employee and company information.
- Oversaw day-to-day operations and maintained the appearance of the Texas office.
Document Control Specialist/Internal Auditor
Satellite Industries
Cedar Park
02.2025 - 09.2026
- Spearheaded biweekly/weekly manager meetings to train leadership on new document control processes for incoming/outgoing mail, demonstrating strong organizational skills that improved compliance within 90 days and led to GMP certification in June.
- Managed library of over 500 Standard Operating Procedures (SOPs), Work Instructions, Forms, Logs, Manuals, Policies, and Records with over 90% accuracy, ensuring accessibility and compliance.
- Ensured 99% compliance of controlled documents during the Good Manufacturing Practice (GMP) external audit in late February, resulting in the grant of recertification in June with only one minor finding.
- Accelerated document review and approval time by more than 50% by implementing a streamlined workflow in SharePoint.
- Conducted 3 operational and compliance internal audits in Q2.
- Monitored over 12 corrective action requests, driving 60% process improvement across seven departments through effective follow-up and resolution.
- Facilitated cross-departmental training sessions on document management systems, improving understanding and adherence to compliance standards across the organization.
- Instituted a version control system to streamline the documentation process, improving retrieval efficiency and reducing errors in document updates.
Sales Assistant - Luxury Appliances
Harway Appliances
Austin
10.2019 - 01.2023
- Significantly contributed to three salespeople consistently meeting a near $1 million monthly sales goal, supporting a total sales team goal of nearly $3 million per month for nine individuals.
- Administered 10 extended monthly warranties for clients, ensuring compliance with company policies.
- Initiated an average of 60+ outbound calls weekly with a focus on time management, efficiency, and customer satisfaction.
- Executed over 150 daily tasks, including phone correspondence, email management, scheduling, accounting, billing, payment processing, filing, invoicing, certificate of insurance renewals, sales tax exemptions, and specification sheet management to support operational efficiency.
- Oversaw credit and collections for multiple builders, ensuring timely processing of at least $300,000 monthly to maintain cash flow.
- Collaborated with management on ad-hoc projects, delivering accurate ACH preparation, wire transfer instructions, sales tax audit documentation, and lien waivers for partial/final payments.
Education
Associate of Arts - Business Administration Completed 46 Credit Hours
University of Phoenix
OnlineSkills
- Document control
- GMP compliance
- Microsoft Office
- Office Event Coordination
- Workplace Collaboration Tools
- Business Technology
- Organizational skills
- Meticulous Attention to Detail
- Adaptability
- Written and verbal communication
- Emotional intelligence
- Organizational skills
Personal Information
Title: Administrative Assistant/Operations/Office Manager
Served in the military for 10 years
Notary public
Certification
Document Control: From Principles to Practice 03/2025, Good Manufacturing Practice (GMP) Auditor 01/2026
INTERESTS
Volunteering and Community Involvement, Making gift baskets, Interior decorating
Timeline
Document Control Specialist/Internal Auditor
Satellite Industries
02.2025 - 09.2026
The Administrative and Front Desk / HR Assistant
Satellite Industries
03.2023 - 09.2026
Sales Assistant - Luxury Appliances
Harway Appliances
10.2019 - 01.2023
Associate of Arts - Business Administration Completed 46 Credit Hours
University of Phoenix