Tonya Evans
Sugar Land,TX
Summary
Dynamic Store Manager with a proven track record in enhancing customer satisfaction and driving sales initiatives. Expertise in team leadership, employee training, and inventory management, resulting in improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
7-11 Convenience Store
Corpus Christi, TX
10.2023 - 07.2024
- Managed daily store operations, ensuring efficient workflow and customer service excellence.
- Trained and supervised cashiers in point-of-sale systems and customer interaction best practices.
- Implemented inventory management techniques to maintain stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Monitored compliance with health and safety regulations, creating a safe shopping environment.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty to the store.
Store Manager
Paramount Jewelers
Corpus Christi, TX
10.2019 - 04.2023
- Analyzed sales data to identify trends, optimizing product placement for increased revenue potential.
- Collaborated with staff to streamline processes, improving operational efficiency across all shifts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Zales The Diamond Store
Monroe, LA
04.2016 - 10.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Psychobiology
Southwest Tennessee Community College
Memphis, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Customer service management
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Employee training
Timeline
Store Manager
7-11 Convenience Store
10.2023 - 07.2024
Store Manager
Paramount Jewelers
10.2019 - 04.2023
Store Manager
Zales The Diamond Store
04.2016 - 10.2019
Psychobiology
Southwest Tennessee Community College