Tonya Fletcher
Oak Creek
Summary
Dynamic Correctional Sergeant with extensive experience at the Department of Corrections, excelling in crisis intervention and security compliance. Proven track record in training staff and managing inmate behavior, fostering a safe environment through effective conflict resolution and active listening. Committed to maintaining high standards of safety and operational efficiency.
Overview
7
7
years of professional experience
Work History
Correctional Sergeant
Department of Corrections
Milwaukee
03.2024 - 03.2025
- Supervised daily operations and maintained safety protocols within correctional facility.
- Conducted regular inspections to ensure compliance with security regulations.
- Coordinated inmate schedules for activities and rehabilitation programs.
- Trained new staff on procedures and emergency response plans.
Correctional Sergeant
Department of Corrections
Racine
03.2019 - 03.2024
- Assisted in documentation of incidents and maintained accurate records.
- Managed inmate behavior through conflict resolution and crisis intervention techniques.
- Supervised subordinate officers in their daily duties.
- Reviewed incident reports and other documentation submitted by subordinates.
- Diffused disruptive behavior by verbal interventions.
- Facilitated communication between inmates and staff to promote a safe environment.
Teller
BMO Harris Bank
Milwaukee
07.2018 - 03.2019
- Processed customer transactions efficiently and accurately in busy banking environment.
- Assisted customers with account inquiries and provided product information.
- Collaborated with team members to maintain a clean and organized workspace.
- Handled cash and maintained balanced cash drawer throughout shifts.
Education
Associate of Science - Business Management
Bryant & Stratton College
Milwaukee, WI12-2004
Skills
- Supervision
- Security compliance
- Crisis intervention
- Record management
- Training and development
- Conflict resolution
- Emergency response
- Active listening
MINISTER
- I VOLUNTEER TO COMPLETE GODS MINISTRIES
Timeline
Correctional Sergeant
Department of Corrections
03.2024 - 03.2025
Correctional Sergeant
Department of Corrections
03.2019 - 03.2024
Teller
BMO Harris Bank
07.2018 - 03.2019
Associate of Science - Business Management
Bryant & Stratton College
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